Shaycurtisia Tisdell

Intralot is a 3rd party company who is contracted with DC Lottery and Montana sports betting online. We troubleshoot our website and kiosk then notify our partners DC Lottery to update the site or to let them know it’s causing our customers any type of issues. We used 4 different types of platforms to assist our customers Mitel, Orion, Siebel and Teams. This was a very small group of representatives so the customers had the option to direct their calls to the exact person they preferred to speak with and my soothing, calming voice naturally deescalate my customers. I also love assisting others so this position makes my job quiet easy for me.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Maintained positive relationships with customers using good communication and follow-through abilities.
• Delivered top customer satisfaction bringing in 3 or more overachieving ratings per week, reviewing feedback closely, and addressing needs and requests of account holders.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Displayed products properly at customer sites and according to company specifications and policies.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications
• Developed and implemented promotional strategies to boost sales and customer loyalty
• Immediately addressed problems with customers to promote speedy resolution
• Completed daily pre- and post-trip vehicle inspections

• Premier customer service, 3 point sales questions , 3 attempt offer, deescalating, resolving issues with customer service as well as product and troubleshooting, making customers feel comfortable with sharing their questions and concerns with you. Following and keeping all main key factors and monthly goals and achievements as a company team and individual.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and inquiries via phone, email.

• Safety first, Customers are first after safety very strict company many responsibilities to maintain from keeping products up to day on daily basis and making sure customers are happy and satisfied with their experience at Publix every single visit.
• Flexibility, punctuality, attendance are all major parts with being apart of this company.
• Interacted with customers by phone, email, or in-person to provide information.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Managed calendars and scheduled appointments to maintain smooth flow of operations