Overview
Work History
Education
Skills
Timeline
Generic

Shayda Sorenson

Huntington Beach,CA

Overview

21
21
years of professional experience

Work History

Personal Caretaker

09.2022 - 02.2023
  • Daily and/or weekly grocery shopping for elderly disabled Veteran
  • Household chores; including but not limited to cleaning, cooking, laundry care
  • Companionship, running errands with personal vehicle.

Office Assistant/Customer Care Representative

NextGen Laboratories
09.2021 - 07.2022
  • Direct interface between patients and operational departments with the lab
  • Support patient needs
  • Answer most incoming calls for patient service center (Forward messages to appropriate team members, via chat, transferring incoming calls, take messages and distribute)
  • Schedule patients for COVID tests, concierge services, blood lab/specimen draws
  • Handle incoming mail, distribute, scan mail and forward to appropriate team member
  • Place lab orders for patients via LABNEXUS/LABDAQ (COVID testing, antigen, nasopharyngeal tests, saliva tests)
  • Connect with patients regarding results, reset passwords for patient portal access, print results
  • Courier service for different facilities (picking up samples, delivering to lab)
  • Process payments for patients COVID tests, concierge services
  • Train new employees with regards to SOPS, LABNEXUS/LABDAQ, procedures for the patient service center
  • Update outdated SOPS for NextGen Labs patient service centers
  • Clear holds/rejections re: samples, COVID tests for many different facilities throughout the US
  • Assist supervisor on hand with different projects in a timely manner
  • Handle communication with a variety of medical facilities, surgery centers, hospitals, doctor requests
  • Provide onsite support at COVID-19 testings sites, onsite support with facilities to secure a relationship between lab and facility.

Office Assistant/Customer relations

AIM Mail Center
07.2019 - 10.2019
  • Assist customers with sending/receiving postal mail, packages
  • Receive and sort incoming mail to place in individual mail boxes
  • Receive incoming packages, record/sort.

Assistant Manager/Team Leader

Pets Supplies Plus
01.2018 - 09.2018
  • Assisted in opening of new retail establishment
  • Retail sales/customer service
  • Shipping and receiving
  • Stock shelves, order merchandise, inventory
  • Open/close retail establishment, handle daily cash deposits
  • Handle sales and care for live animals
  • Supervise 5-6 employees daily.

Store assistant/consumer relations

Absolutely Fabulous
06.2015 - 12.2015
  • Retail Sales/Customer Service and/or support
  • Receive merchandise shipments on a daily basis
  • Enter product/merchandise info into computer system
  • Answer/respond to incoming calls from vendors, customers.

Nanny, Housekeeper

06.2002 - 06.2015
  • Stay at home mother of two as well as provide services to close clients as a nanny, Housekeeper.

Education

High School Diploma -

Tulare Union High School
Tulare Union
06.1993

Skills

  • Typing 85-90wpm
  • 10-key stroke (10,000 sph)
  • Multi line telephone system
  • LABNEXUS/LABDAQ use
  • Faxcom; process CC payments via virtual terminal online
  • Detail oriented
  • Strong work ethic, ability to work unsupervised, adapt to changes
  • Proven track record of EXCELLENT customer care skills for over 30 years
  • Emotional support
  • Organizational skills
  • Incontinence care
  • EPIC program, medical insurance verification
  • Changeorg, medical insurance verification

Timeline

Personal Caretaker

09.2022 - 02.2023

Office Assistant/Customer Care Representative

NextGen Laboratories
09.2021 - 07.2022

Office Assistant/Customer relations

AIM Mail Center
07.2019 - 10.2019

Assistant Manager/Team Leader

Pets Supplies Plus
01.2018 - 09.2018

Store assistant/consumer relations

Absolutely Fabulous
06.2015 - 12.2015

Nanny, Housekeeper

06.2002 - 06.2015

High School Diploma -

Tulare Union High School
Shayda Sorenson