Shaye Carter
Cookeville,TN
Overview
8
8
years of professional experience
2
2
Certification
Work History
Registered Behavior Technician
GBE Alliance, LLC
Cookeville, TN
01.2025 - Current
- Implemented individualized treatment plans to promote skill acquisition and behavioral improvement.
- Conducted data collection and analysis to track client progress and adjust interventions accordingly.
- Collaborated with interdisciplinary teams to ensure consistency in client care and communication.
- Delivered direct one-on-one therapy sessions, utilizing evidence-based techniques to enhance learning outcomes.
- Maintained accurate documentation of client interactions and progress reports per organizational standards.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Cashier/Customer Service
Big Lots
Cookeville, TN
08.2023 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations for store promotions.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols were followed.
- Resolved customer complaints promptly, fostering positive relationships and enhancing satisfaction levels.
- Trained new cashiers on operational procedures and customer service best practices to ensure consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Mike’s Food Valu
Red Boiling Springs, TN
10.2022 - 08.2023
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained knowledge of current promotions and product locations to assist customers effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled cash register operations, ensuring proper balancing at shift end.
- Collaborated with team members to maintain a clean and organized checkout area.
- Adapted quickly to changes in store policies and procedures, enhancing operational efficiency.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Farm Hand
Davis Farms
Vonore, TN
01.2018 - 09.2022
- Operated and maintained farm equipment to ensure optimal performance and safety.
- Assisted in planting, cultivating, and harvesting crops according to seasonal schedules.
- Monitored crop health, identifying issues and implementing corrective actions as needed.
- Implemented efficient irrigation techniques to improve water usage across fields.
Cake Decorator
Food City
Loudon, TN
09.2020 - 08.2022
- Designed and decorated cakes for various occasions, ensuring visual appeal and customer satisfaction.
- Utilized piping techniques to create intricate designs on cakes and pastries.
- Collaborated with team members to streamline cake decoration processes and improve efficiency.
- Maintained cleanliness and organization of work area, adhering to food safety standards.
- Assisted customers in selecting cake designs and flavors based on their preferences.
- Implemented quality control measures to ensure all finished products met company standards for taste and appearance.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Cashier/Customer Service
Walgreens
Maryville, TN
01.2022 - 06.2022
- Collaborated with team members to achieve daily sales goals and improve service delivery standards.
- Monitored inventory levels at checkout and communicated restocking needs to management effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Work Study Student (Front Office)
Pellissippi State Community College
Friendsville, TN
09.2019 - 05.2020
- Greeted incoming office guests and directed individuals to desired locations
- Helped with administrative support, including managing incoming calls and sorting mail
- Interacted with customers professionally by phone or in-person to provide information
Education
Bachelor of Science - Research Psychology, Minor in Criminal Justice
Tennessee Technological University
Cookeville, TN12.2025
Associate of Science - Psychology, Tennessee Transfer Pathway
Volunteer State Community College
Gallatin, TN05.2023
Associate of Science - General Psychology
Pellissippi State Community College
Friendsville, TN12.2020
Skills
Technical & Research Skills
Research & Data Analysis:
Quantitative & qualitative research design
Survey design, participant recruitment, and informed consent
Data collection, coding, cleaning, and interpretation
Statistical analysis & hypothesis testing
Literature review & IRB compliance
Tools & Software:
SPSS
Microsoft Excel (data analysis & visualization)
Microsoft Word
Outlook
Google Docs & Drive
Behavioral & Clinical Skills
Applied Behavior Analysis (ABA)
Behavior intervention plans
Behavioral data tracking & documentation
Visual schedules & task analysis
Crisis prevention & de-escalation
Experience working with children and individuals with neurodevelopmental disorders
Accomplishments
- Research & Creative Inquiry Day Award – Undergraduate Co-Author
Certification
- Registered Behavior Technician (RBT) – Active
- Heartsaver First Aid CPR AED (2025–2027)
Timeline
Registered Behavior Technician
GBE Alliance, LLC
01.2025 - Current
Cashier/Customer Service
Big Lots
08.2023 - 03.2025
Cashier
Mike’s Food Valu
10.2022 - 08.2023
Cashier/Customer Service
Walgreens
01.2022 - 06.2022
Cake Decorator
Food City
09.2020 - 08.2022
Work Study Student (Front Office)
Pellissippi State Community College
09.2019 - 05.2020
Farm Hand
Davis Farms
01.2018 - 09.2022
Bachelor of Science - Research Psychology, Minor in Criminal Justice
Tennessee Technological University
Associate of Science - Psychology, Tennessee Transfer Pathway
Volunteer State Community College
Associate of Science - General Psychology
Pellissippi State Community College