Summary
Overview
Work History
Education
Skills
Certification
Activities & Leadership
Timeline
Software
Hi, I’m

Shaye Curtis

Cumming,GA
Shaye Curtis

Summary

Highly skilled and dynamic Senior Analyst with several years of experience in high volume client settings. Bringing forth over 10 years of expertise in project & customer relationship management, product testing, and the ability to effectively manage and oversee account services for organizations. Results oriented with a proven track record of working collaboratively with teams to achieve goals, successfully complete deliverables, and adapt at effectively supporting all operations. A strong resourceful leader with the ability to identify customer needs and deliver effective solutions to all problems while optimizing client experience.

Overview

11
years of professional experience
5
Certification

Work History

Southern Prosthetics Supply

Billing Specialist II ( Contractor)
05.2023 - Current

Job overview

  • Managed daily exception reports; analyzing and resolving errors that prevent orders from shipping within SLA.
  • Managed several billing projects needed for business requirements.
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Provided data analysis to resolve vendor/supplier/customer account concerns.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Audited and corrected billing and posting documents for accuracy.

DTCC

Senior Analyst
03.2014 - 10.2023

Job overview


  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Elevated departmental performance through targeted training programs aimed at developing employee skills and expertise.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Provided technical support for troubleshooting analytics and reporting issues.



Keller Williams

Realtor
10.2013 - 10.2015

Job overview

  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Education

University of Phoenix

Bachelor of Arts from Business Administration
01.2026

University Overview

Leto High School
Tampa, FL

High School Diploma
05.1999

University Overview

Skills

  • Account Management
  • Business Operations
  • Data Reporting
  • Customer Relationship Management
  • Audit
  • Analytical and Problem-Solving
  • Training
  • Billing/Business systems and software
  • Communication
  • UAT

Certification

  • Salesforce Operation Analyst Certificate
  • UPENN Wharton Customer Analytics Certificate
  • User Experience (UX) Design Certificate
  • IBM Cybersecurity Analyst Professional Certificate
  • Introduction to Data Analysis using Microsoft Excel

Activities & Leadership

Activities & Leadership
DTCC Girls Who Code Event (volunteer)

2022 — 2023

DTCC BOLD ERG member

2021 — 2023

Feeding Tampa Bay (Volunteer)

2019 — 2021

MAOC (Merger, Acquisitions, and Organizational Changes) Squad Leader

2018 — 2023

Salesforce Knowledge Center Support Leader

2018 — 2021

Customer Appreciation Week Event Leader

2017 — 2019

Knowledge Center Support Initiatives Lead

2015 — 2018

Timeline

Billing Specialist II ( Contractor)
Southern Prosthetics Supply
05.2023 - Current
Senior Analyst
DTCC
03.2014 - 10.2023
Realtor
Keller Williams
10.2013 - 10.2015
University of Phoenix
Bachelor of Arts from Business Administration
Leto High School
High School Diploma

Software

Microsoft Office

Pivot Tables

V Lookup

JIRA

Oracle

Mainframe

Shaye Curtis