Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaye Marshall

Arverne,NY

Summary

Math Teacher with proven ability to create engaging learning environments that enhance student performance. Expertise in mathematics, effective communication, and adaptability to various learning styles. Successful in integrating technology into the curriculum and building positive student relationships to boost classroom engagement. Additionally, Safety-focused professional with extensive experience in adhering to FAA regulations and airport security protocols. Demonstrated commitment to passenger safety and operational excellence. Skilled in fostering a secure environment while providing outstanding service to travelers.

Overview

6
6
years of professional experience

Work History

Math Teacher

Uncommon Brownsville North Middle
Newark, New York
09.2025 - Current
  • Developed engaging lesson plans to enhance student understanding of mathematical concepts.
  • Facilitated classroom discussions to encourage critical thinking and problem-solving skills.
  • Utilized educational technology tools to support interactive learning experiences in the classroom.

Customer Service Agent

Delta Airlines
08.2021 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Resolved customer complaints and inquiries in a timely, accurate, and professional manner.
  • Assisted passengers with safety regulations, ensuring compliance with FAA guidelines and Delta's safety standards.
  • Responded efficiently to safety-related incidents, such as medical emergencies or security concerns, ensuring passenger well-being.
  • Followed all safety procedures during boarding, deplaning, and baggage handling to minimize risks to passengers and fellow employees.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Teacher's Assistant

Uncommon Brownsville North Middle School
New York, New York
01.2025 - 06.2025
  • Supported lesson planning by preparing instructional materials and resources.
  • Facilitated small group activities to enhance student learning experiences.
  • Coordinated communication between teachers, students, and parents regarding progress.

Cashier

ShopRite Supermarket
Arverne, USA
04.2021 - 08.2021
  • Processed cash and credit payments quickly and accurately while providing excellent customer service.
  • Provided an efficient checkout service by accurately scanning, pricing and bagging products.
  • Ensured that all customers received outstanding service by providing a friendly environment.

Work Study Student

Ministry of Agriculture
Georgetown
01.2021 - 03.2021
  • Followed all store safety and security policies and procedures.
  • Counted money in cash drawers at the beginning and end of shifts to ensure accuracy.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Adhered to all safety regulations and guidelines, including maintaining a clean and hazard-free work environment.
  • Safeguarded cash and sensitive information by following strict security protocols.
  • Trained in emergency procedures, including handling potential threats or incidents in the store.

Work Study Student

07.2019 - 08.2019
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
  • Developed excellent customer service skills through interactions with diverse populations within the university community.
  • Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.

Education

Bachelor of Arts (B.A.) - International Relations and Global Studies

The City College of New York
New York
05.2024

Associates of Arts - International Studies

LaGuardia Community College
New York
06.2022

High School Diploma -

Academy of Medical Technology
New York
06.2020

Caribbean Advanced Proficiency Examination Transcript - A-Level Studies

Saint Stanislaus College
Guyana
11.2019

High School Diploma -

North Ruimveldt Secondary School
Guyana
01.2019

Skills

  • Outstanding written and communication skills
  • Developing lesson plans
  • Educational technology
  • Curriculum development
  • Detailed Oriented
  • Problem Solving

Timeline

Math Teacher

Uncommon Brownsville North Middle
09.2025 - Current

Teacher's Assistant

Uncommon Brownsville North Middle School
01.2025 - 06.2025

Customer Service Agent

Delta Airlines
08.2021 - Current

Cashier

ShopRite Supermarket
04.2021 - 08.2021

Work Study Student

Ministry of Agriculture
01.2021 - 03.2021

Work Study Student

07.2019 - 08.2019

Bachelor of Arts (B.A.) - International Relations and Global Studies

The City College of New York

Associates of Arts - International Studies

LaGuardia Community College

High School Diploma -

Academy of Medical Technology

Caribbean Advanced Proficiency Examination Transcript - A-Level Studies

Saint Stanislaus College

High School Diploma -

North Ruimveldt Secondary School
Shaye Marshall
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