Shaye Marshall
Arverne,NY
Summary
Math Teacher with proven ability to create engaging learning environments that enhance student performance. Expertise in mathematics, effective communication, and adaptability to various learning styles. Successful in integrating technology into the curriculum and building positive student relationships to boost classroom engagement. Additionally, Safety-focused professional with extensive experience in adhering to FAA regulations and airport security protocols. Demonstrated commitment to passenger safety and operational excellence. Skilled in fostering a secure environment while providing outstanding service to travelers.
Overview
6
6
years of professional experience
Work History
Math Teacher
Uncommon Brownsville North Middle
Newark, New York
09.2025 - Current
- Developed engaging lesson plans to enhance student understanding of mathematical concepts.
- Facilitated classroom discussions to encourage critical thinking and problem-solving skills.
- Utilized educational technology tools to support interactive learning experiences in the classroom.
Customer Service Agent
Delta Airlines
08.2021 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Resolved customer complaints and inquiries in a timely, accurate, and professional manner.
- Assisted passengers with safety regulations, ensuring compliance with FAA guidelines and Delta's safety standards.
- Responded efficiently to safety-related incidents, such as medical emergencies or security concerns, ensuring passenger well-being.
- Followed all safety procedures during boarding, deplaning, and baggage handling to minimize risks to passengers and fellow employees.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Teacher's Assistant
Uncommon Brownsville North Middle School
New York, New York
01.2025 - 06.2025
- Supported lesson planning by preparing instructional materials and resources.
- Facilitated small group activities to enhance student learning experiences.
- Coordinated communication between teachers, students, and parents regarding progress.
Cashier
ShopRite Supermarket
Arverne, USA
04.2021 - 08.2021
- Processed cash and credit payments quickly and accurately while providing excellent customer service.
- Provided an efficient checkout service by accurately scanning, pricing and bagging products.
- Ensured that all customers received outstanding service by providing a friendly environment.
Work Study Student
Ministry of Agriculture
Georgetown
01.2021 - 03.2021
- Followed all store safety and security policies and procedures.
- Counted money in cash drawers at the beginning and end of shifts to ensure accuracy.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Adhered to all safety regulations and guidelines, including maintaining a clean and hazard-free work environment.
- Safeguarded cash and sensitive information by following strict security protocols.
- Trained in emergency procedures, including handling potential threats or incidents in the store.
Work Study Student
07.2019 - 08.2019
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
Education
Bachelor of Arts (B.A.) - International Relations and Global Studies
The City College of New York
New York05.2024
Associates of Arts - International Studies
LaGuardia Community College
New York06.2022
High School Diploma -
Academy of Medical Technology
New York06.2020
Caribbean Advanced Proficiency Examination Transcript - A-Level Studies
Saint Stanislaus College
Guyana11.2019
High School Diploma -
North Ruimveldt Secondary School
Guyana01.2019
Skills
- Outstanding written and communication skills
- Developing lesson plans
- Educational technology
- Curriculum development
- Detailed Oriented
- Problem Solving
Timeline
Math Teacher
Uncommon Brownsville North Middle
09.2025 - Current
Teacher's Assistant
Uncommon Brownsville North Middle School
01.2025 - 06.2025
Customer Service Agent
Delta Airlines
08.2021 - Current
Cashier
ShopRite Supermarket
04.2021 - 08.2021
Work Study Student
Ministry of Agriculture
01.2021 - 03.2021
Work Study Student
07.2019 - 08.2019
Bachelor of Arts (B.A.) - International Relations and Global Studies
The City College of New York
Associates of Arts - International Studies
LaGuardia Community College
High School Diploma -
Academy of Medical Technology
Caribbean Advanced Proficiency Examination Transcript - A-Level Studies
Saint Stanislaus College
High School Diploma -
North Ruimveldt Secondary School