Shaye Santos

PROJECTS

• Manage and oversee various annual projects from initiation to successful completion, including authoring and distributing engagement letters, communicating with internal teams to establish availability and reinforce deadlines, coordinating with clients for data requests, and finalizing and delivering reports
• Monitor and coordinate project timelines and deliverables for over 35 clients, managing numerous application due dates and data requirements, including handling Protected Health Information (PHI) data requests
• Conduct actuarial equivalence testing using Milliman's actuarial equivalence testing model; effectively collaborate with a team of professionals across all organizational levels throughout the different projects
• Serve as the lead customer service representative for Milliman's GASBhelp product (Government Accounting Standards Board), providing client support with online financial reporting, troubleshooting user errors, and managing deliverables
• Develop and optimize trackers in Microsoft Excel to manage project timelines, client data, and track invoices

ADMINISTRATIVE SUPPORT

• Mitigate risks during contract negotiations by expertly facilitating communication between clients, consultants, and Milliman's legal team using the Enterprise Legal Management Support site; set up client file folders and verify necessary contractual elements are present for the project's appropriate risk level
• Collaborate and support the billing department with the creation and distribution of invoices, payment follow-ups, and submission of staff expense reports
• Oversee office logistics and inventory, including the procurement of office supplies and organization of internal and external events

TALENT ACQUISITIONS AND MARKETING

• Work cohesively with the recruiting team in scheduling interviews and communicating with candidates, prioritizing a positive and seamless application process reflective of Milliman's mission
• Maintain and enhance the efficiency of existing recruiting materials and manage video interview requests for numerous applicants
• Develop and implement marketing campaign strategy for Milliman product, including email marketing, LinkedIn content, and conference materials

• Compassionately and efficiently attended to the inquires of all guests and residents in a clear and effective manner
• Updated and distributed essential paperwork, including resident headcounts and emergency procedures
• Directed calls, assisted with invoicing, and supported the activities team in organizing events for staff and residents

• Operated three prominent roller coasters safely and efficiently while collaborating with a team of four to five members
• Communicated vital park and safety information to guests
• Provided crucial assistance to supervisors; responsible for calculating and reporting hourly throughput of guests, completing safety paperwork, managing personnel rotations, and scheduling breaks for staff