Shaye Waithe
Brooklyn,NY
Summary
Detail-oriented medical records specialist with expertise in maintaining patient charts and ensuring HIPAA compliance. Skilled in accurately retrieving, filing, and updating medical records to support efficient patient care. Strong background in customer service, effectively addressing client inquiries and collaborating with internal teams to improve service outcomes.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Roberts Medical Center
Port of Spain, T&T
08.2019 - 12.2024
- Maintained patient charts at Roberts Medical Center with strict confidentiality
- Retrieved and filed medical records for physicians and nursing staff
- Verified chart accuracy against intake forms and provider notes
- Assisted staff with locating archived files and missing documentation
- Processed incoming medical records requests.
- Arranged patient charts to ensure quick retrieval of medical information., gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Updated patient files with new medical information.
Customer Service Representative
Ministry of Social Development
Port of Spain, T&T
05.2015 - 05.2017
- Assisted clients with social assistance inquiries and service eligibility questions.
- Processed benefit requests using ministry service systems and client records.
- Explained application steps, required documents, and follow-up procedures.
- Responded to phone, email, and front counter customer service requests.
- Updated case notes and client information with accurate ministry records.
- Directed clients to appropriate programs, services, and community resources.
- Coordinated with internal staff to support timely client service delivery.
Education
St Francis Boys College
Port Of Spain, T&TSkills
Detail-oriented medical records specialist with expertise in maintaining patient charts and ensuring HIPAA compliance Skilled in accurately retrieving, filing, and updating medical records to support efficient patient care Strong background in customer service, effectively addressing client inquiries and collaborating with internal teams to improve service outcomes
Detail-oriented medical records specialist with expertise in maintaining patient charts and ensuring HIPAA compliance Skilled in accurately retrieving, filing, and updating medical records to support efficient patient care Strong background in customer service, effectively addressing client inquiries and collaborating with internal teams to improve service outcomes
Timeline
Medical Records Clerk
Roberts Medical Center
08.2019 - 12.2024
Customer Service Representative
Ministry of Social Development
05.2015 - 05.2017
St Francis Boys College