Shayeq Bahawi
Walnut Creek,CA
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
UA Telecom
Kabul, Afghanistan
03.2016 - 08.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided replacement files to customers missing data, media files, and software components.
- Evaluated and responded to incoming requests for technical support assistance.
- Served as primary point of contact for support relating to owned solutions and products.
Assistant Manager of Operations
US Army - COMISAF Advisory And Assistance Team
Kabul, Afganistan
02.2011 - 12.2015
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Mediator between U.S Army and Afghan local employees.
- Applied performance data to evaluate and improve operations.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and assured local personnel are aware of daily operations.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
Computer Data Entry Operator
Technologists Inc
Kabul, Afghanistan
02.2008 - 01.2010
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Oversee maintenance and operation of computer hardware systems
Education
Associate of Science - Psychology
Diablo Valley College
Pleasant Hill, CA01.2022
Certificate - A+
Info Tech
Kabul, Afghanistan04.2014
Certificate - Graphic Design
C-DAC
Chandigarh, India01.2011
Bachelor of Science - Psychology
Kabul University
Kabul02.2010
Skills
- Microsoft Windows and Office
- A Certification
- Troubleshooting Network Issues
- Interpersonal Skills
- Resolving Problems and Incidents
- System Performance Assessment
- Service Schedule Coordination
Languages
Persian
Native or Bilingual
English
Full Professional
Dari
Full Professional
Pashto
Professional Working
Urdo
Limited Working
Timeline
Technical Support Representative
UA Telecom
03.2016 - 08.2021
Assistant Manager of Operations
US Army - COMISAF Advisory And Assistance Team
02.2011 - 12.2015
Computer Data Entry Operator
Technologists Inc
02.2008 - 01.2010
Associate of Science - Psychology
Diablo Valley College
Certificate - A+
Info Tech
Certificate - Graphic Design
C-DAC
Bachelor of Science - Psychology
Kabul University
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