Summary
Overview
Work History
Education
Skills
Other Information
Personal Information
Certifications
References
Timeline
Generic

Shayetta Williams

Fayetteville,NC

Summary

Dedicated professional with experience in administrative support, advanced medical support, clerical office work, and logistics. Leadership in training and resolving staff and client-based questions or issues. Exceptional customer service skills and building loyal client relationships. Well organized, dependable, self-motivated, excellent interpersonal skills. Successful in learning and comprehending new systems and methods. Goal-oriented and adapts quickly to multiple tasks in the work environment. Trusted work ethic and commitment to any objective or responsibility. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

12
12
years of professional experience

Work History

Medical Assistant

ID Care
01.2020 - Current
  • Initial point of contact for the units, clinics, patients, call centers and care in the area
  • Schedule patient appointments, tracking reviewing and responding to consults and other records in the medical system
  • Knowledge of computerized data entry, information processing systems and software related to patient care
  • Knowledge of standard procedures, utilizing medical records and medical terminology
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

Advanced Medical Assistant

ID Care
09.2018 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Patient Care Tech

Hand and Hand Home Health
07.2023 - 04.2024
  • Monitored vital signs and reported changes to supervising staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Educated patients and families on proper care and treatment to facilitate successful home care.

Volunteer Medical Assistant

Care Clinic
01.2018 - 06.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic environments.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.

General Labor

Smithfield Packing
09.2015 - 07.2017
  • Increased overall job site efficiency by assisting with general labor tasks when necessary.
  • Increased overall line efficiency by offering assistance in other areas when not operating saw, such as general labor tasks or equipment transportation.
  • Contributed to successful project completions by providing essential support in various general labor tasks as needed.
  • Performed repairs and preventive maintenance on equipment and property.

Custom Service

Walmart Supercenter
01.2013 - 05.2015
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with customs.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

Diploma -

Lincoln High School
Jersey City, NJ
06.2012

Skills

  • Intermediate proficiency in Word, Excel, and Outlook applications
  • Experienced in managing various customer contacts to insure accurate and timely processing and record keeping
  • Knowledge of computerized data entry, information processing systems and software related to patient care
  • Experienced with assisting in the receipt, posting, storage, delivery, and management of supply
  • Possess the ability to contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialist for assistance
  • Prodigious at preparing and reviewing documentation for patients and customers
  • Possess the ability to schedule patient appointments while tracking, reviewing, and responding to consults and other records in the medical system
  • Possesses a wide range of problem solving, and technical competence
  • Great at working closely with customers to ensure desired movement objectives, priorities, and schedules are met and communicated to management
  • Great at working with customers, supervisors, contractors, and other personnel to exchange information and resolve problems
  • Experienced in EASE to register, and schedule patients
  • Great at reviewing claims cases to assure all issues have been addressed
  • Making great determinations as to the eligibility for the type of benefits relating to military members (active and retired) and customers
  • Responsible for answering calls, greeting service members and patients
  • Responsible for performing administrative duties and organizing patients' data and schedules

Other Information

I certify that I can type 50+ words per minute and that the information within this resume is accurate.

Personal Information

Citizenship: US

Certifications

  • CPR Certification
  • Job Readiness
  • Clinical Medical Assistant

References

Upon Request

Timeline

Patient Care Tech

Hand and Hand Home Health
07.2023 - 04.2024

Medical Assistant

ID Care
01.2020 - Current

Advanced Medical Assistant

ID Care
09.2018 - Current

Volunteer Medical Assistant

Care Clinic
01.2018 - 06.2018

General Labor

Smithfield Packing
09.2015 - 07.2017

Custom Service

Walmart Supercenter
01.2013 - 05.2015

Diploma -

Lincoln High School

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Shayetta Williams