Job Search Status
Open to workDesired Job Title
Program ManagerWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Kyle, TX, USAustin, TXNew Braunfels, TXSan Marcos, TX
Open to relocation: Yes
Open To Work
Shaykeishya Gehrke
Program Manager
Kyle,TX
Work Preference
Summary
Community programs leader with experience managing service delivery, supervising 5 staff, and coordinating with county stakeholders, community partners, and service providers. Brings strong crisis intervention, advocacy, documentation, and reporting skills to support participant progress, program requirements, and responsive community-based services.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Community Based Programs Manager
The Raphael House of Portland
Portland, OR
03.2023 - Current
- Oversee community-based programs and coordinate day-to-day services, staff support, participant needs, and program operations.
- Work with community partners, county stakeholders, and management to coordinate services, maintain program expectations, and address changing needs.
- Supervising 5 team members through coaching, one-on-one support, problem-solving, goal setting, and professional development.
- Use an empowerment and strengths-based approach to help people identify goals, build confidence, and make informed decisions.
- Support documentation, grant requirements, data collection, time management, meetings, and program reporting.
Domestic Violence Recovery Mentor Coordinator
The Raphael House of Portland
Portland, OR
02.2019 - Current
- Facilitated individual and group conversations, mentoring, and advocacy while employing motivational interviewing, crisis intervention, and safety-planning techniques.
- Provide direct recovery support using an empowerment model focused on stability, confidence, informed decision-making, and practical problem-solving.
- Guided participants in navigating housing, health care, and community resources to enhance safety and stability.
- Coordinated with community partners and service providers, offering consultation and training to mentors while supporting program meetings and requirements.
- Maintain accurate participant information, statistics, documentation, and program-related records.
Shift Manager
Pacific Bells, LLC
Portland, OR
02.2017 - 01.2019
- Supervised and coached team members, aligning responsibilities with strengths and operational needs to create a welcoming environment.
- Guided team members to achieve daily goals while adapting to changing priorities in fast-paced situations.
- Ensured compliance with food safety protocols, safeguarding customer health and supporting efficient day-to-day operations.
Customer Service Representative
Satin and Old Lace
Portland, OR
06.1995 - 02.1999
- Delivered customer service, processed custom orders and transactions, maintained inventory, and supported retail operations to improve customer satisfaction.
- Greeted customers at Satin and Old Lace, offering detailed product knowledge to enhance their shopping experience.
- Responded to phone and email inquiries about satin, lace, sizes, and product availability, ensuring informed customer decisions.
- Processed orders, exchanges, and returns using company sales systems.
- Measured and cut fabrics, assisting customers with tailored selections to meet individual needs.
Education
Associate coursework - Social Work
Portland Community College
Portland, OR 09.2026 - Current
High School Diploma -
Milwauke High School
Milwauke, OR05-1999
Additional college coursework -
North Idaho College
Coeur d'Alene, IDSkills
- Independent living support
- Youth/Young Adult Engagement
- Teaching & Facilitation
- Goal setting
- Resource navigation
- Community-Based Activities
- Trauma-informed approach
- De-escalation & Crisis Intervention
- Motivational interviewing
- Case Management & Advocacy
- Curriculum Development
- Presentations & Public Speaking
- Community Partnerships
- Data management
- Microsoft Office proficiency
- Program coordination
- Data entry
- Documentation
- Intake
- Workday
- Scheduling
- Community outreach
- Public speaking
- Conflict management
- Collaboration
- Organization
- Motivational interviewing
- Crisis intervention
- Case management
- Client advocacy
- Group facilitation
- Care coordination
- Program documentation
- Project management
- Key performance indicators
- Workforce management
- Complex Problem-solving
- Staff development
- Staff management
- Talent Development
- Goal setting
- Project planning
- Contract management
- Resource allocation
- Staff development
- Safety procedures
- Conflict resolution
- Team management
- Policy implementation
- Cross-functional teamwork
- Performance evaluation
- Strategic planning
- Task prioritization
- Negotiation
- Risk management
- Relationship building
- Coaching and mentoring
- Verbal and written communication
- Documentation and reporting
- Time management
- Decision-making
- Schedule preparation
- Crisis Response
- Policy development
- Budget Management
- Leadership skills
- Expectation management
- Task delegation
- Organizational ability
- Adaptability
Certification
Certified Recovery Specialist — March 2019 – March 2027, CPR Certification, AED Certification, First Aid Certification, Food Handler Certification
Timeline
Associate coursework - Social Work
Portland Community College
09.2026 - Current
Community Based Programs Manager
The Raphael House of Portland
03.2023 - Current
Domestic Violence Recovery Mentor Coordinator
The Raphael House of Portland
02.2019 - Current
Shift Manager
Pacific Bells, LLC
02.2017 - 01.2019
Customer Service Representative
Satin and Old Lace
06.1995 - 02.1999
High School Diploma -
Milwauke High School
Additional college coursework -
North Idaho College