Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Cashier

ShayKwanda Wright

ILION,NY

Summary

Accomplished Lead Sales Associate at Dollar General, I excelled in fostering customer loyalty and enhancing sales through expert customer service and effective team leadership. Skilled in cash handling and staff training, I significantly contributed to store growth by mentoring associates and optimizing retail operations. My proactive approach and relationship-building prowess have been pivotal in achieving business objectives.


Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

3
3
years of professional experience

Work History

Lead Sales Associate

Dollar General
06.2021 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Cashier

Dollar General
06.2021 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Welcomed customers and helped determine their needs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Walkertown Middle High School
Walkertown, NC
06-2014

Skills

  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Goal-Oriented
  • Pricing and Labeling
  • Staff Training and Development
  • Mentoring and training

Additional Information

I'm a very ambitious individual who's always hungry to learning more, seeking knowledge and expanding upon myself. I like to pick up new skills that can benefit me more in life or even in my community. I have started developing my marketing and networking skills alongside what I currently do. I love being active, training my brain and my creativity. I do reading, art, music and even a small bit of coding just to name a few things I've started taking interest in. I'm always striving to go above and beyond that's expected of me and I love every new challenge that comes with it.

Timeline

Lead Sales Associate

Dollar General
06.2021 - Current

Cashier

Dollar General
06.2021 - Current

High School Diploma -

Walkertown Middle High School

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ShayKwanda Wright