Microsoft Office
Shayla Abbott
Charlotte,NC
Summary
Motivated individual offering aptitude for people management and demonstrated success in administrative offices. Delivering proactive support on key matters to promote productivity across departments. Recognized for strong leadership, partnership, and communication skills. Dedicated and decisive leader with strategic and forward-thinking mindset. Bringing eight years of progressive business experience in several industries. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Licensed Medicare Insurance Agent
TZ Insurance Solutions
Charlotte, NC
07.2020 - Current
- Provided coverage option information to assist clients in protecting assets.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Calculated quotes and educated potential clients on insurance options.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients through active listening and rapport building talents to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Club Administrator & Membership Directory
Middle C Jazz Club
Charlotte, NC
04.2019 - 07.2020
- Interpreted management directives to define and document administrative staff processes.
- Codified office structures and processes to promote teamwork and performance.
- Prepared daily ticketing sales reports to assist business leaders with key decision making and strategic operational planning.
- Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
- Managed bi-weekly payroll for ten employees, as well as insurance matters, workman's compensation and compliance reporting.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw successful planning and execution of membership meetings, members-exclusive parties and special events for groups of up to 200 attendees.
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for booked talent.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed conversion from Microsoft Excel and implementation of ADP Payroll Software.
- Collaborated with staff members to make accurate reservations. for talent.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with talent agents while answering questions, making recommendations and leading conversations to bookings.
Beauty Advisor
Bare Minerals
Charlotte, NC
10.2018 - 09.2019
- Maintained counter and display areas in clean and neat fashion.
- Cultivated productive and positive relationships with customers built on loyalty and service.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Recommended appropriate products to meet customers' individual needs.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Demonstrated application techniques to achieve desired looks.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Completed purchases and processed payments.
- Recorded notes for future reference, including customer preferences and services delivered.
- Met or exceeded sales goals on regular basis.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Upsold additional products and services to increase sales numbers.
- Monitored cosmetic trends to stay on top of fashions and better serve customer needs.
- Booked over five daily customer appointments in POS system.
- Analyzed customer skin to assess unique conditions and skin type.
- Offered highly skilled and diverse makeup services to over ten daily customers, including skincare, makeup application, and special events.
Specialty Coffee Manager
Nordstrom
Charlotte, NC
06.2017 - 04.2019
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and managed all staff.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper specialty coffee procedures as well as safety regulations and productivity strategies.
- Coordinated and organized all inventory.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent checks of line.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked closely with Nordstrom Cafe to maintain optimum levels of communication to effectively and efficiently complete projects.
- Increased sales by 7%, despite downtrends in forecast.
Assistant Specialty Coffee Manager
Nordstrom
Charlotte, NC
08.2015 - 06.2017
- Helped general management develop prices based on inventory costs and portion sizes.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent checks of line.
- Collaborated with Specialty Coffee Manager to achieve increases and sales; ending the 2016 fiscal year with recognition of being #1 in the region for sales, totaling over $600k
Body Piercer
510 Expert Tattoo
Charlotte, NC
03.2014 - 06.2016
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Performed body piercing procedures in safe, sterile environments, ensuring all clientele felt welcomed and comfortable.
- Scrubbed, disinfected, and sterilized all tools and jewelry in accordance with NCDHEC codes/ordinances.
- Organized all necessary paperwork and forms with client identification for tattooing or piercing procedures, ensuring all clients were satisfied with services; also informing them of all aftercare precautions.
- Disposed of all shop trash (including bio-hazard waste) in safe, sterile methods.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Regularly worked with outside vendors, placing orders for supplies and jewelry
Barista
Nordstrom
Charlotte, NC
03.2014 - 08.2015
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained espresso and drip coffee equipment, and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Set and achieved goals for professional development, including helping grow the team, and being promoted.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Advised over 100 customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every shift.
Cashwrap/Cashier
Sephora
Charlotte, NC
10.2014 - 02.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Educated customers on promotions to enhance sales.
- Trained as Color Consultant, and provided back-up coverage to provide customers with optimal support.
- Increased sales by offering advice on purchases and promoting additional products.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
Body Piercer/Shop Manager
Pitbull Tattoo & Body Piercing
Myrtle Beach, SC
03.2012 - 02.2014
- Maintained appropriate filing of personal and professional documentation.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Performed body piercing procedures in safe, sterile environments, ensuring all clientele felt welcomed and comfortable.
- Scrubbed, disinfected, and sterilized all tools and jewelry in accordance with NCDHEC codes/ordinances.
- Organized all necessary paperwork and forms with client identification for tattooing or piercing procedures, ensuring all clients were satisfied with services; also informing them of all aftercare precautions.
- Disposed of all shop trash (including bio-hazard waste) in safe, sterile methods.
- Regularly worked with outside vendors, placing orders for supplies and jewelry, and maintaining inventory.
Cashier
Kangaroo Express
Myrtle Beach, SC
07.2010 - 02.2014
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for alcohol or tobacco purchases and verified details, consistently meeting strict legal standards.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed and resolved differences between accounting information and cash drawer.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Worked with Store Manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Education
High School Diploma - Arts, Sciences and Technology
Myrtle Beach High School
Myrtle Beach, SC 08.2006 - 06.2010
Skills
Office administration
Staff Management
Bookkeeping
Payroll and budgeting
Inventory management
Account management
Client needs analysis
Retail background
Microsoft applications proficiency
Medicare Knowledge
Written Communication
Attention to Detail
Ability to Work Independently
Accomplishments
- Supervised team of fifteen staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ended the 2016 as fiscal year as an Assistant Manager with the recognition of being #1 in our region for sales, totaling over $600k
- Documented and resolved an issue of needing milk alternatives in the coffee shop environment which led to creating a brand relationship with several companies, including Oatley.
- Redesigned coffee menu for improved readability.
- Promoted to Assistant Manager after eighteen months.
- Memorized ingredients and recipes for sixty specialty drinks.
- Collaborated with team of ten in the development of program development for Middle C Jazz's membership program and Box Office program.
Software
Certification
Servsafe Manager License - 2021
Timeline
Licensed Medicare Insurance Agent
TZ Insurance Solutions
07.2020 - Current
Club Administrator & Membership Directory
Middle C Jazz Club
04.2019 - 07.2020
Beauty Advisor
Bare Minerals
10.2018 - 09.2019
Specialty Coffee Manager
Nordstrom
06.2017 - 04.2019
Servsafe Manager License - 2021
08-2016
Assistant Specialty Coffee Manager
Nordstrom
08.2015 - 06.2017
Cashwrap/Cashier
Sephora
10.2014 - 02.2015
Barista
Nordstrom
03.2014 - 08.2015
Body Piercer
510 Expert Tattoo
03.2014 - 06.2016
Body Piercer/Shop Manager
Pitbull Tattoo & Body Piercing
03.2012 - 02.2014
Cashier
Kangaroo Express
07.2010 - 02.2014
High School Diploma - Arts, Sciences and Technology
Myrtle Beach High School
08.2006 - 06.2010