Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Allen

Tampa,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Maximus
09.2023 - 04.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Host

Kekes
05.2023 - 09.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Crew Trainer

McDonald's
08.2022 - 05.2023
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Aide

Hillsborough County Schools
08.2022 - 08.2023
  • Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.

Education

High School Diploma -

Armwood High School
Seffner, FL
05.2023

Skills

  • Product Knowledge
  • Paperwork Processing
  • Data Collection
  • Team Leadership
  • Performance Evaluation
  • Account updating
  • Call Management
  • Call center experience

Timeline

Customer Service Representative

Maximus
09.2023 - 04.2024

Host

Kekes
05.2023 - 09.2023

Crew Trainer

McDonald's
08.2022 - 05.2023

Aide

Hillsborough County Schools
08.2022 - 08.2023

High School Diploma -

Armwood High School

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Shayla Allen