Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shayla Archambault Underwood

Brooklyn Park,MN

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

7
years of professional experience

Work History

Holiday Stationstores

Holiday Sales Associate
06.2019 - Current

Job overview

  • Assisted customers with product selections and inquiries, ensuring excellent service experience.
  • Maintained accurate inventory levels through regular stock checks and replenishment.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the store.
  • Monitored store cleanliness and organization, contributing to a welcoming shopping atmosphere.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.

Jamba Juice

Assistant Manager
10.2023 - 02.2024

Job overview

  • Led team training initiatives to enhance product knowledge and customer service skills.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
  • Coordinated daily operations to ensure seamless store functionality and high customer satisfaction.
  • Mentored junior staff in operational procedures, fostering a collaborative work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

HomeGoods

Sales Associate
06.2023 - 07.2023

Job overview

  • CO (cash office)
  • Mark Downs
  • Flow
  • Collaborated with management to implement promotional strategies that increased foot traffic and boosted sales performance.
  • Conducted visual merchandising audits to optimize product placement and enhance overall store presentation standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Burger King

Crew Member/Cashier
01.2018 - 07.2019

Job overview

  • Delivered exceptional customer service, ensuring satisfaction through efficient order processing and friendly interactions.
  • Operated kitchen equipment and adhered to safety protocols, maintaining a clean and organized workspace.
  • Collaborated with team members to ensure timely execution of food preparation and service during peak hours.
  • Trained new crew members on operational procedures, emphasizing quality standards and efficient workflows.
  • Supported inventory management by monitoring stock levels and assisting in replenishment efforts as needed.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Casey's General Store

Cashier
12.2018 - 03.2019

Job overview

  • Processed customer transactions efficiently using POS systems.
  • Managed cash handling and balanced registers daily to ensure accuracy.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Trained new team members on operational procedures and best practices.
  • Assisted in maintaining store cleanliness and organized merchandise displays.
  • Collaborated with team members to achieve high customer satisfaction ratings.

Education

ALC
Owatonna, MN

Some High School Didn't Get To Graduate
01.2021

University Overview

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Problem-solving
  • Staff training and development

Timeline

Assistant Manager
Jamba Juice
10.2023 - 02.2024
Sales Associate
HomeGoods
06.2023 - 07.2023
Holiday Sales Associate
Holiday Stationstores
06.2019 - Current
Cashier
Casey's General Store
12.2018 - 03.2019
Crew Member/Cashier
Burger King
01.2018 - 07.2019
ALC
Some High School Didn't Get To Graduate
Shayla Archambault Underwood