Shayla Bambaloff
Indianapolis,IN
Summary
The first thing I think is most important about what makes me me and who I am and how I came to be is I'm a mom of three and take so much pride in my little family. They are my whole world and are the most important thing in my life. Being able to be there for them is my pride and joy. It has also taught me even more to become the person I am today with the experiences and lesson they teach and show me on a daily basis. They are what keeps me going and try to achieve and do my best so I can be at my best for them. I'm a very hard worker, im dedicated, sympathetic and reasonable. Over the years of my experience for work I have learned so much about being a professional leader and what that takes. It takes reliability, adaptability, patience, problem solving, strategic planning and strong communication skills. I've worked in fast paced environments having to be efficient and effective in managing any guests needs or wants while maintaining a clean and organized workspace. When you work in such environments with multiple people the most important thing is team work and dependability on each other and yourself. I believe no one can do everything on their own and leaning and trusting one another to get through the day is one of the most important reasons that able to happen.
Overview
11
11
years of professional experience
Work History
Server
Maggianos Little Italy
09.2022 - Current
- Managed multiple tables simultaneously while maintaining high service quality.
- Served food and beverages promptly, prioritizing customer needs.
- Utilized POS system for order placement, bill management, and complimentary items handling.
- Collaborated with team members during peak shifts to enhance workflow efficiency.
- Maintained a clean and inviting dining environment for guest comfort.
- Fostered strong relationships with regular customers to encourage loyalty.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server, Hostess, To-go Specialist, Bartender
Olive Garden Restaurant
06.2019 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Team Leader
Arbys
02.2017 - 05.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Server
IHOP
08.2016 - 02.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host, To-Go Specialist, Expo
Applebees
05.2014 - 08.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Shawnee High School
Lima06-2015
Skills
- Exceptional customer service
- Attention to detail
- Teamwork and collaboration
- Guest engagement
- Strong work ethic
- Cleanliness standards
- Problem-solving
- Team motivation
Timeline
Server
Maggianos Little Italy
09.2022 - Current
Server, Hostess, To-go Specialist, Bartender
Olive Garden Restaurant
06.2019 - 09.2022
Team Leader
Arbys
02.2017 - 05.2019
Server
IHOP
08.2016 - 02.2017
Host, To-Go Specialist, Expo
Applebees
05.2014 - 08.2016
High School Diploma -
Shawnee High School
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