Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Banks

Shayla Banks

Many,LA

Summary

Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Assistant Rural Carrier

United States Postal Service, USPS
05.2024 - Current
  • Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
  • Organized mail ahead of delivery runs for correct routing.

Laundry Worker

Hampton Inn
02.2024 - 06.2024
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.

Secretary Specialist

Westaff Temp Agency
09.2023 - 02.2024
  • Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
  • Provided exceptional administrative support resulting in increased overall office productivity levels.
  • Boosted customer satisfaction with professional phone etiquette and timely responses to inquiries.
  • Managed sensitive information discreetly while maintaining strict confidentiality at all times.

Substitute Teacher

Sabine Parish School Board
01.2021 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Administrative Coordinator

Sabine Parish Health Unit
08.2016 - 06.2018
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

Education

Bachelor of Science - Family And Consumer Sciences

Northwestern State University of Louisiana
Natchitoches, LA
12.2014

Skills

  • Package handling
  • Document Preparation
  • File Management
  • Confidentiality handling
  • Customer Service
  • Keyboarding skills
  • Office Administration
  • Verbal and written communication
  • Confidentiality understanding

Timeline

Assistant Rural Carrier

United States Postal Service, USPS
05.2024 - Current

Laundry Worker

Hampton Inn
02.2024 - 06.2024

Secretary Specialist

Westaff Temp Agency
09.2023 - 02.2024

Substitute Teacher

Sabine Parish School Board
01.2021 - 05.2023

Administrative Coordinator

Sabine Parish Health Unit
08.2016 - 06.2018

Bachelor of Science - Family And Consumer Sciences

Northwestern State University of Louisiana

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Shayla Banks