Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Barker

Bountiful,UT

Summary

Dynamic Customer Service Consultant with 25 years at Vericast, in a call center setting. Excelling in quality coaching and mentoring. Proven leader in guiding teams to exceed goals, leveraging attention to detail and problem-solving skills. Recognized for enhancing processes and fostering client relationships, ensuring exceptional service delivery and team success.

Overview

25
25
years of professional experience

Work History

Customer Service Consultant

Vericast
Salt Lake City, UT
04.2000 - 09.2025
  • Achieved high client satisfaction by resolving issues and identifying needs through expert trusted advisor consultation during order placements. Delivered consistent support in remote work settings for five years, fostering strong client relationships. Enhanced service delivery by implementing tailored solutions to meet client requirements.
  • Achieved team success by supervising 15+ consultants as a backup supervisor, contributing to the attainment of company objectives. Enhanced operational efficiency as a rotational Saturday supervisor in a level 2 consultant capacity. Improved quality standards for consultants through targeted coaching and actionable feedback on processes.
  • Enhanced team performance by mentoring new hires through effective training support. Fostered a collaborative environment by assisting team members with questions and providing valuable recommendations.

Education

High School Diploma -

Kearns High School
Kearns, UT

Skills

Call center experience

Customer satisfaction

Quality coaching

Attention to detail oriented

Mentor

Leader

Supervisory skills

Timeline

Customer Service Consultant

Vericast
04.2000 - 09.2025

High School Diploma -

Kearns High School
Shayla Barker