
Dynamic Customer Service Consultant with 25 years at Vericast, in a call center setting. Excelling in quality coaching and mentoring. Proven leader in guiding teams to exceed goals, leveraging attention to detail and problem-solving skills. Recognized for enhancing processes and fostering client relationships, ensuring exceptional service delivery and team success.
Call center experience
Customer satisfaction
Quality coaching
Attention to detail oriented
Mentor
Leader
Supervisory skills