Shayla Batchelder
New Richmond
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Teacher
KinderCare Learning Centers
01.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Pre STNA
Caresprings
12.2020 - 03.2021
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
Team Member
Graeter's Ice Cream
07.2020 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Managed bakery inventory and ordering
- Oversaw bakery supply procurement
- Executed store opening tasks, such as counting drawers, stocking all necessary items and unloading all bakery items and placing them in the correct spots
- Multitasking efficiently to take order through the drive thru and walk in customers while also preparing current orders
Receptionist
Ambiance Nail Salon & Spa
07.2020 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Manager
Acceptance Now
10.2018 - 10.2019
- Responsible for cash drawer audits, transaction audits and receipt audits
- Also responsible for verification of customer information, calling past due customers about renewal payments and processing payments
- Monthly tasks also include P&L report and income projection report
- As the Sales Manager, I grew the location's customer base by 20% and put up profitable numbers by reducing paperwork, shrunk merchandise loss and charge off accounts
Assistant Manager
Acceptance Now
06.2018 - 10.2018
- As Assistant Manager, I am responsible for customer information verification, delinquency calls, transaction audits, receipt audits, cash drawer audits, P&L review, system maintenance and telemarketing
- In my time with Acceptance Now, I have been instrumental in growing the customer base by 10%, lowering delinquent accounts by 8% and strengthening client relations
Window Line
Vinyl Max
05.2018 - 06.2018
- As a window line worker I was responsible for keeping the pace and making sure all locks and keepers were screwed onto the windows correctly and having an observant eye to make sure the windows were matched probably and prepared to receive glass into their frames
Server
Frischs
04.2018 - 05.2018
- As a server my core job responsibilities were to provide each guest with a world class dining experience
- I got to know the regular guest and build a rapport with them to the point that they would ask for me when they came in
Order Processor
Quality Gold
09.2017 - 04.2018
- As and order processor I had my own station where I ran and was responsible for making sure the products were in the correct spot and sorted correctly for processing
- Whenever there was down time at my station I was cross trained to be able to help with other stations as well
Server/ Drive Thru Attendant
Frischs
06.2016 - 09.2017
- As the drive thru attendant my responsibilities were to provide quick, efficient, and accurate customer service to maintain company standard for drive thru wait times
Education
High School -
Hamilton High
Cincinnati, Oh05.2017
Skills
- Relationship building
- Goals and performance
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Account management
- Solution selling
- Persuasive negotiations
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
Timeline
Teacher
KinderCare Learning Centers
01.2025 - Current
Pre STNA
Caresprings
12.2020 - 03.2021
Team Member
Graeter's Ice Cream
07.2020 - 12.2020
Receptionist
Ambiance Nail Salon & Spa
07.2020 - 10.2020
Sales Manager
Acceptance Now
10.2018 - 10.2019
Assistant Manager
Acceptance Now
06.2018 - 10.2018
Window Line
Vinyl Max
05.2018 - 06.2018
Server
Frischs
04.2018 - 05.2018
Order Processor
Quality Gold
09.2017 - 04.2018
Server/ Drive Thru Attendant
Frischs
06.2016 - 09.2017
High School -
Hamilton High
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