Shayla P. Billing
Server And Food Expeditor
Kennewick,WA
Summary
Enthusiastic and reliable job seeker who has taken pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and fast-paced environments. Currently seeking employment to help your company reach new levels of growth and efficiency. I believe my organizational skills and ability to maximize productivity would make me an ideal candidate for this position.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Server
Texas Roadhouse
12.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Food Expeditor
Texas Roadhouse
05.2022 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Education
Bachelor of Science - Psychology and Criminal Justice
Washington State University
Pullman, WA 08.2021 - 05.2023
Associate of Arts - General Studies
Spokane Falls Community College
Spokane, WA 09.2019 - 05.2021
Skills
Microsoft Office programs
Timeline
Server
Texas Roadhouse
12.2022 - Current
Food Expeditor
Texas Roadhouse
05.2022 - Current
Bachelor of Science - Psychology and Criminal Justice
Washington State University
08.2021 - 05.2023
Associate of Arts - General Studies
Spokane Falls Community College
09.2019 - 05.2021
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