Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
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SHAYLA BRADSHAW

Hollywood

Summary

Dynamic professional with extensive experience in customer relations and appointment scheduling, notably at Hanks Transmission. Proven ability to enhance client satisfaction through effective communication and organization skills. Successfully managed reception operations, reducing wait times and improving team productivity, while consistently exceeding performance metrics in fast-paced environments.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

15
15
years of professional experience

Work History

Receptionist

Hanks Transmission
02.2023 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Retail Sales Associate

ManpowerGroup
02.2018 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Scheduling Coordinator

YHA
03.2015 - 01.2017
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

CSR, Sales

Convergys
04.2012 - 07.2014
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.

Receptionist Manager

PITTS CAR DETAILING
02.2009 - 01.2012
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.

Education

GED -

TECH BRIDGE
Bartow

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • File management
  • Multi-line telephone operation
  • Professional demeanor
  • Documentation and reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Increased office productivity 100% by implementing numerous process improvements.

Timeline

Receptionist

Hanks Transmission
02.2023 - 02.2024

Retail Sales Associate

ManpowerGroup
02.2018 - 09.2018

Scheduling Coordinator

YHA
03.2015 - 01.2017

CSR, Sales

Convergys
04.2012 - 07.2014

Receptionist Manager

PITTS CAR DETAILING
02.2009 - 01.2012

GED -

TECH BRIDGE

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