Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Shayla Bratton

Houston,TX

Summary

Customer-oriented Bartender offering 4-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Well-versed in making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender/Trainer

Pappadeaux Seafood Kitchen
The Woodlands, TX
03.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Bartender/Trainer/Server

Pappadeaux Seafood Kitchen
Beaumont, TX
02.2019 - 03.2022
  • Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
  • Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
  • Identified areas where additional training was needed and provided individual instruction as required.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Medical Records Technician

United States Air Force
Colorado Springs, CO
12.2015 - 06.2018
  • Reviewed and verified accuracy of patient records.
  • Maintained confidentiality of all medical information in accordance with HIPAA regulations.
  • Scanned, indexed, and electronically stored documents into the electronic health record system.
  • Compiled data from multiple sources to create a comprehensive patient profile.
  • Conducted periodic audits to ensure accurate documentation within medical records.
  • Performed quality checks on medical chart entries for completeness and accuracy of data entered.
  • Researched discrepancies between paper-based charts and electronic database records.
  • Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
  • Conducted physical training exercises to maintain and improve soldier's combat readiness.
  • Maintained military personnel records to help with relocation, retirement, and deployment.

Education

High School Diploma -

Bridge City High School
Bridge City, TX
05.2015

Associate of Science - Biology

Lamar State College - Orange
Orange, TX

Associate of Science -

United States Air Force Academy
Colorado Springs, CO

Skills

  • Certification Training
  • Leadership Development
  • Verbal Communication
  • Customer Service
  • Cultural Awareness
  • Calm Under Pressure
  • Proficient in Mixology
  • Bar Service Preparation
  • Service-Oriented Mindset
  • Performance Improvement
  • Outgoing Personality
  • Open to Criticism

Certification

  • Food Handler's Certified
  • TABC Certified
  • CPR Certified

Accomplishments

  • Air Force Basic Training Honor Graduate

References

References available upon request.

Timeline

Bartender/Trainer

Pappadeaux Seafood Kitchen
03.2022 - Current

Bartender/Trainer/Server

Pappadeaux Seafood Kitchen
02.2019 - 03.2022

Medical Records Technician

United States Air Force
12.2015 - 06.2018

High School Diploma -

Bridge City High School

Associate of Science - Biology

Lamar State College - Orange

Associate of Science -

United States Air Force Academy

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Shayla Bratton