Overview
Work History
Education
Skills
Timeline
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SHAYLA BROADWATER

GREENSBORO,NC

Overview

13
13
years of professional experience

Work History

Virtual Prime Wardrobe Associate

Amazon.com LLC
06.2022 - Current
  • Thrive 2023
  • Effectively owned and resolved SIM tickets.
  • Reported all security breaches and conflicts discovered.
  • Engaged with leadership to resolve customer impacting events.
  • Proficiently handled a substantial volume of phone and chat interactions with exceptional customer service.
  • Engaged in a monthly business review meeting, delivering valuable insights and making meaningful contributions to the team’s achievements.
  • Demonstrated willingness to work overtime, nights and weekends.

Virtual, Hub Locker Associate

Amazon, Amazon.com LLC
03.2020 - 06.2022
  • Delivered outstanding customer service by aiding customers in retrieving packages from Amazon Hub Lockers.
  • Proficient in efficiently managing multiple web browsers, tabs, and windows, while effectively utilizing instant messaging tools to conduct research and facilitate seamless communication with both internal teams and customers.
  • Proficiently addressed and resolved consumer complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming and positive experiences.

Contract Manager

Communication Access Partners
08.2015 - 03.2020
  • Prepared, assessed, negotiated, and finalized contracts with meticulous attention to detail and full compliance with legal standards
  • Supervised a team of 105 contract interpreters, maintaining adherence to both state and hospital regulatory guidelines
  • Led recruitment efforts and conducted interviews for American Sign Language Interpreters.
  • Track outstanding contracts for management and issue regular tracking reports covering current status and upcoming milestones.


Front Office Manager

Comfort Inn And Suites
06.2010 - 03.2020


  • Supervised a staff of 15 is administrative employees, ensuring their full adherence to providing excellent customer service.
  • Supported the general manager in recruiting new employees.
  • Increased room revenue by 20% year to year for three years.
  • Increased guest satisfaction scores by 13% in surveys on attentiveness, cleanliness and quality of maintenance.

Volunteer

Coda Connections Inc
02.2019 - Current
  • Organized holiday drives for 150 Deaf families, guaranteeing the triumph of community outreach and initiatives for the Deaf community during the Christmas season
  • Successfully obtained 30 grants for the Deaf community, furthering the organization's mission and objectives

Education

History

Guilford College
Greensboro, NC

Skills

  • Contract Management
  • Project Management
  • Excellent Customer Service Skills
  • Conflict Resolution
  • Analytical Problem Solver
  • Exceptional Verbal and Written Communication, Proficient in Microsoft Excel
  • Word and Outlook

Timeline

Virtual Prime Wardrobe Associate

Amazon.com LLC
06.2022 - Current

Virtual, Hub Locker Associate

Amazon, Amazon.com LLC
03.2020 - 06.2022

Volunteer

Coda Connections Inc
02.2019 - Current

Contract Manager

Communication Access Partners
08.2015 - 03.2020

Front Office Manager

Comfort Inn And Suites
06.2010 - 03.2020

History

Guilford College

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SHAYLA BROADWATER