Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shayla brown

ALBUQUERQUE,NM

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Seasoned Floor Staff Member with experience in providing top-notch customer service in fast-paced environments. Possess strong skills in problem-solving, team collaboration and communication. Have consistently improved efficiency and productivity through hands-on management and leadership. Known for maintaining cleanliness and organization on the floor while ensuring customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Floor Staff Member

Regal Cinemas
Fairbanks, AK
11.2022 - 06.2023
  • Regular and consistent attendance, handling emergencies when needed, general cleaning duties, and following our company dress code are all key to the role. Other important skills include effective communication, both speaking and listening, and a willingness to learn from others to make the workplace more enjoyable for everyone.
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways, and other areas outside of the auditorium.
  • Reporting to the management any problems, discrepancies, or unusual situations that arise at the theatre.
  • Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
  • Up-selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).

Pool Lifeguard

ASM Global
El Paso, TX
05.2022 - 08.2022
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
  • Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
  • Provided CPR and First Aid as required for injured or ill patrons.
  • Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
  • Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
  • Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Collaborated closely with team to identify issues and quickest methods for remediation.

Education

High School Diploma -

Cibola High School
Albuquerque, NM
05-2024

Skills

  • Cash handling expertise
  • Workplace Safety
  • Professional Appearance
  • Sales trends
  • Store Cleaning
  • Sales proficiency
  • Goal-Oriented
  • Cash Handling
  • Customer Service
  • Brand Awareness

Accomplishments

  • 2022 to 2023 I was in State competition for wrestling and came in 8th place

Certification

  • CPR certification

Timeline

Floor Staff Member

Regal Cinemas
11.2022 - 06.2023

Pool Lifeguard

ASM Global
05.2022 - 08.2022

High School Diploma -

Cibola High School

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Shayla brown