Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Burgess

Scottsville,VA

Summary

Dedicated customer service professional with 3 years of experience in retail and client support. Recognized for delivering exceptional service, fostering positive customer relationships, and contributing to team success. Experienced as a team trainer, with proven ability to mentor and support colleagues to achieve performance goals. Strong interpersonal and communication skills, with a natural ability to engage effectively with diverse individuals. Currently pursuing an EKG Technician license to expand expertise and transition into the healthcare field

Overview

2
2
years of professional experience
1
1
Certification

Work History

Goodwill

Pricer
08.2025 - Current
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Pca

Bright Star
08.2025 - 08.2025

Help with toileting bathing dressing and other form of ADL

Petco

Operation Generalist
05.2024 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Zaxby’s

Cashiers
04.2024 - 06.2025

Cashier

Krispy Kreme
05.2023 - 12.2023
  • Operated cash register efficiently to process customer transactions and maintain accurate cash flow.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to ensure timely restocking of merchandise on sales floor.
  • Handled returns and exchanges following company policies to facilitate smooth customer service interactions.
  • Provided support during peak hours by managing high-volume transactions effectively and accurately.
  • Gained knowledge of store promotions and loyalty programs to inform customers about savings opportunities.
  • Acquired skills in using point-of-sale systems for efficient transaction processing and reporting tasks.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

No Degree -

Piedmont Virginia Community College

High School Diploma -

Fluvanna County High School
08.2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills

Certification

Cpr certification

Timeline

Goodwill

Pricer
08.2025 - Current

Pca

Bright Star
08.2025 - 08.2025

Petco

Operation Generalist
05.2024 - 08.2025

Zaxby’s

Cashiers
04.2024 - 06.2025

Cashier

Krispy Kreme
05.2023 - 12.2023

No Degree -

Piedmont Virginia Community College

High School Diploma -

Fluvanna County High School
Shayla Burgess