Shayla Carson
Easley,SC
Summary
Proactive Mod Team Associate with extensive experience in training staff, customer service, and maintaining accurate cash balances. Known for creating effective merchandise displays, managing high-pressure situations, and fostering teamwork. Bringing strong organizational skills and a focus on customer satisfaction to advance career opportunities. A fast learner, eager to move forward in life with new challenges and adventures!
Overview
5
5
years of professional experience
Work History
Mod Team Associate
Ross Dress for Less
09.2022 - Current
- Trained new team associates for cash office, stock, and cashier rolls. Ensuring they were equipped with necessary skills and knowledge for optimal performance.
- Achieved high customer satisfaction ratings by promptly addressing concerns related to product availability or quality issues.
- Maximized retail space utilization by creating visually appealing merchandise displays that showcased available products effectively.
- Collaborated with team members to maintain a clean, safe, and organized work environment for increased productivity.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
Waitress
O'Charley's Restaurant & Bar
10.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashir
Zaxby's Restaurant
05.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Criminology
Lenior Rhyne University
Hickory, NCHigh School Diploma -
Easley High School
Easley, SC05.2021
Skills
- De-Escalation Techniques
- Cultural Awareness
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Professionalism
- Staff Training
Timeline
Mod Team Associate
Ross Dress for Less
09.2022 - Current
Waitress
O'Charley's Restaurant & Bar
10.2021 - 05.2022
Cashir
Zaxby's Restaurant
05.2019 - 09.2021
No Degree - Criminology
Lenior Rhyne University
High School Diploma -
Easley High School