Shayla Christopher
Appleton,WI
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Educational Assistant
Kaukauna High School
Kaukauna, WI
08.2023 - Current
- Assisted teachers with preparing classroom materials and activities.
- Organized classroom supplies and equipment.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Created a positive learning environment by encouraging cooperation among students.
- Assisted in creating a safe environment for all students by enforcing school policies.
Barista
Kaukauna Coffee and Tea
Kaukauna , WI
08.2023 - 01.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Stocked customer service stations with paper products or beverage preparation items.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Product Development Consultant
Humana
Louisville, KY
09.2010 - 10.2019
- Primarily responsible for product concepts based on adapting market needs. Requires significant attention to primary and secondary research with strong working knowledge of actuarial principles, regulatory requirements, sales development initiatives, and customer service and administration processes. Product implementation requires development of cost benefit analysis, concept creation, and management of post implementation success measures (e.g. financials such as profitability, sales momentum, and maintaining benchmark customer satisfaction measures).
- Product owner of all Health Care Reform activities related to pediatric dental and vision including benchmark gathering, analysis, product development; includes analysis and interpretation of legislation and proposed/final rules developed by the Centers for Medicare & Medicaid Services (CMS) and the various states.
- Product owner of all integrated and non-integrated dental and vision products activities related to Medicare Advantage plans including market and competitive gathering analysis, product development, and review of documents prior to filing with CMS
- Collaborated with peers and other design team members to discuss product enhancements and features.
- Offered suggestions to enhance the product's design, which would improve the user experience.
- Communicated changes in project scope and timelines to proper stakeholders.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Frontline Leader
Humana
Louisville, KY
03.2006 - 08.2010
- Implemented role code changes within my department that more accurately aligned skills and competencies and effectively communicated the change to associates.
- Helped design, pilot and roll out the Employer Concierge Unit for Specialty Benefits.
- Guided and supported ten staff members to consistently achieve team and personal goals.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education
Associate of Arts - Human Resources
Rasmussen College
Green Bay, WI12.2012
Skills
- Classroom Management
- Teacher Support
- Motivational Techniques
- Behavioral support
- Positive Reinforcement
- Homework Assistance
Certification
- Wisconsin Department of Public Instruction Special Education Aide License
- Completed Mandatory Reporting, Mandatory Medical and Suicide Prevention Training
Timeline
Educational Assistant
Kaukauna High School
08.2023 - Current
Barista
Kaukauna Coffee and Tea
08.2023 - 01.2024
Product Development Consultant
Humana
09.2010 - 10.2019
Frontline Leader
Humana
03.2006 - 08.2010
Associate of Arts - Human Resources
Rasmussen College
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