Shayla Clark
Evansville,IN
Summary
Honest and insightful Inspector with outstanding verbal and written communication skills. Performs complex residential inspections to ensure compliance with city regulations and codes. Dependable and flexible.
Overview
14
14
years of professional experience
Work History
Inspector Team Leader
Bally's Casino Hotel / peoplelink
Evansville, IN
05.2022 - Current
- Conducted daily meetings with team members to review performance metrics, address any issues or concerns, and discuss improvement opportunities.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Resolved customer complaints promptly in a professional manner.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Assisted with payroll processing by recording absences or overtime hours worked.
- Investigated lost-and-found items, returning them when possible to owners.
- Assigned tasks to housekeeping staff and monitored their performance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Reported damage or theft of hotel property to management.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cleaning Supervisor
Evans Lawn Care
Evansville, Indiana
04.2022 - Current
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Verified accuracy of invoices
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Monitored inventory levels of cleaning supplies and restocked shelves as needed.
- Maintained cleaning equipment in good working condition.
- Performed weekly deep cleanings of restrooms and other common areas.
- Assisted with special projects related to cleaning or maintenance when needed.
- Disinfected furniture and equipment after use by customers or staff.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
Eyebrow Threader
Shayla's Hair Care
Evansville, IN
03.2018 - 11.2021
- Recommended products that would enhance the effects of the services provided.
- Scheduled appointments as per availability ensuring minimal wait time for customers.
- Ensured compliance with health and safety regulations in the workplace.
- Attended seminars, workshops, classes or conferences related to eyebrow threading techniques.
- Educated clients on proper aftercare instructions for maintaining their lash extensions.
- Managed client expectations by providing realistic results based on their needs.
Eyebrow Threader
Exotic Eyebrows
Evansville, Indiana
12.2017 - 12.2018
- Examined eyebrows regularly for signs of over-plucking or thinning hair issues.
- Recommended products that would enhance the effects of the services provided.
- Scheduled appointments as per availability ensuring minimal wait time for customers.
Eyebrow Threader
Eyebrow arch
Evansville, Indiana
08.2016 - 12.2017
- Examined eyebrows regularly for signs of over-plucking or thinning hair issues.
- Scheduled appointments as per availability ensuring minimal wait time for customers.
- Recommended products that would enhance the effects of the services provided.
Delivery Driver
Papa Johns
Evansville, Indiana
01.2010 - 12.2010
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicle and maintained gas, oil and water levels.
- Delivered rush merchandise on tight schedules to meet customer targets.
Education
Some College (No Degree) - General Studies
University of Southern Indiana
Evansville, INSkills
- Work Inspection
- Complaint Investigation
- Team building expertise
- Customer service-focused
- Project Planning
- Housekeeping knowledge
- Strong leadership
- Motivation Techniques
- Workload Management
- Restroom detailing
- Quality Assurance
- Residential Cleaning
- Adaptability and Flexibility
- Professional and Courteous
- Decision-Making
- Guest Service and Support
- Reliability
- Time Management
References
References available upon request.
Timeline
Inspector Team Leader
Bally's Casino Hotel / peoplelink
05.2022 - Current
Cleaning Supervisor
Evans Lawn Care
04.2022 - Current
Eyebrow Threader
Shayla's Hair Care
03.2018 - 11.2021
Eyebrow Threader
Exotic Eyebrows
12.2017 - 12.2018
Eyebrow Threader
Eyebrow arch
08.2016 - 12.2017
Delivery Driver
Papa Johns
01.2010 - 12.2010
Some College (No Degree) - General Studies
University of Southern Indiana
Similar Profiles
JORIE CARSONJORIE CARSON
CAGE CASHIER at Bally's Quad Cities Casino & HotelCAGE CASHIER at Bally's Quad Cities Casino & Hotel
Maydalis MartinezMaydalis Martinez
Security Specialist at Bally's Hotel & CasinoSecurity Specialist at Bally's Hotel & Casino
Kyle CostelloKyle Costello
Table Games Dealer at Bally's Hotel & CasinoTable Games Dealer at Bally's Hotel & Casino