Shayla Collier
Minneapolis,MN
Summary
Diligent Client Support Specialist known for being well-organized and detail-oriented. Exceptional written and verbal communication skills. Pursuing a new role as a contact center representative where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Homeaglow
Minneapolis, MN
06.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Overnight Stock Associate
Walmart
Oak Park Heights, MN
04.2023 - 06.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Checked aisles for spills to complete quick clean-up.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Stocking Associate
People Ready
Hudson, WI
12.2022 - 04.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving.
- Maintained effective team member communication.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Organized merchandise on floor, priced items and switched price tickets according to promotional sales and sale expiration dates.
- Examined and inspected stock items for defects and reported damages to claims.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Crew Member
Speedway
Hopkins, MN
11.2021 - 10.2022
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of gas station to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on lobby frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Independent Contractor
Instacart
Minneapolis, MN
01.2018 - 10.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Enforced and optimized internal policies to maintain responsiveness to demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted customer experiences by delivering superior customer service and issue resolution
Finishing Operator
Team Personnel
Saint Paul, MN
01.2020 - 07.2020
- Keeps work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Assesses finished pieces for compliance with standards and removes defective items.
- Completes finishing work, including deburring, buffing and polishing materials according to strict tolerances.
- Devotes special emphasis to punctuality and works to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Client Support Specialist
Randstad
Brooklyn Park, MN
09.2019 - 12.2019
- Interacted with team members across departments to research and resolve customer issues
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Researched issues and took appropriate action to ensure speedy resolution
- Maintained strict confidentiality procedures to ensure data integrity
- Managed over 20 client calls per day
Work Study Student
Summit Academy Oic
Minneapolis, MN
07.2019 - 09.2019
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency
- Provided clerical support to career services department
- Organized project documents to help career service leaders and boost team productivity
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and PowerPoint
Crew Member
Raising Cane's Chicken Fingers
Minneapolis, United States
09.2018 - 05.2019
- Adhered to company safety standards, including food and safety procedures
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Resolved customer issues quickly to maintain productivity goals
- Utilized all machinery and equipment while observing various safety precautions and practices
- Handled over 50 transactions per day
Education
IT Certification - Information Technology
Summit Academy Opportunities Industrialization Center
Minneapolis, MN09.2019
Some College (No Degree) - Information Technology
Minnesota School of Business
Minneapolis, MNHigh School Diploma -
Gentry High School
Indianola, MS05.1999
Skills
- Issue resolution
- Interpersonal and written communication
- Knowledgeable in Service Now
- Client relationship building
- Technical issue analysis
- ID verification
- Customer service excellence
- Safe food handling
- Guest service
- Appointment scheduling
- Clerical support
- Inbound and outbound calling
- Retail transactions processing
- Extremely organized
- Data entry
- Data collection
Timeline
Independent Contractor
Homeaglow
06.2023 - Current
Overnight Stock Associate
Walmart
04.2023 - 06.2023
Stocking Associate
People Ready
12.2022 - 04.2023
Crew Member
Speedway
11.2021 - 10.2022
Finishing Operator
Team Personnel
01.2020 - 07.2020
Client Support Specialist
Randstad
09.2019 - 12.2019
Work Study Student
Summit Academy Oic
07.2019 - 09.2019
Crew Member
Raising Cane's Chicken Fingers
09.2018 - 05.2019
Independent Contractor
Instacart
01.2018 - 10.2021
IT Certification - Information Technology
Summit Academy Opportunities Industrialization Center
Some College (No Degree) - Information Technology
Minnesota School of Business
High School Diploma -
Gentry High School
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