Shayla Collins
Troy,AL
Summary
Well-trained clerical and customer service professional with solid background in a business office settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
Comfort Suites Hotel
Montgomery, AL
02.2023 - Current
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Provided information regarding hotel amenities, services, and local attractions.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Verified identification for security purposes prior to issuing room keys.
Company Manager
123 Tax Service
Montgomery, AL
12.2019 - Current
- Organized staff meetings, trainings, and team building activities.
- Assigned tasks and delegated responsibilities to staff accordingly.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Organized paperwork for efficient review by senior staff members.
Assistant Director
Nova Grace Child Development Center
Montgomery, AL
06.2022 - 02.2023
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
Front Desk Manager
Comfort Inn & Suites
Montgomery, AL
11.2020 - 02.2023
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
Dealer
U-Haul
Troy, AL
05.2016 - 01.2020
- Scheduled rentals, Collected transactions, Transfer trucks in/out
- Processed payments from customers, including cash and credit cards.
- Inspected vehicles to ensure they met safety standards before selling them.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Reviewed sales records daily in order to maintain accurate inventory levels at all times.
Assistant Manager
Econo Lodge
Troy, AL
04.2017 - 10.2019
- Completed guest check in/out, Prepared night audit, Completed housekeeping schedule, Prepared employee timesheets, Made reservations for guest, Promoted to manager August 2019
Education
Associate of Science in Business Administration -
06.2018
GED -
05.2002
Skills
- Microsoft
- Excel
- PowerPoint
- Customer Service
- Multi-Line Phone Systems
- Hospitality Management
- Guest Relations
- Cash Handling
- File Management
- Payment Processing
- Administrative Skills
References
Reference available upon request
Timeline
Front Desk Clerk
Comfort Suites Hotel
02.2023 - Current
Assistant Director
Nova Grace Child Development Center
06.2022 - 02.2023
Front Desk Manager
Comfort Inn & Suites
11.2020 - 02.2023
Company Manager
123 Tax Service
12.2019 - Current
Assistant Manager
Econo Lodge
04.2017 - 10.2019
Dealer
U-Haul
05.2016 - 01.2020
Associate of Science in Business Administration -
GED -
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