Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Shayla Contreras

Brownsville,TX

Summary

Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with [Number] years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Accomplished Owner offering [Number] years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Customer-centric [Job Title] with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Beauty Salon Owner

Shayla Lashes 05
Brownsville, TX
08.2023 - Current
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
  • Updated website content regularly to keep customers informed about upcoming events or specials.
  • Established relationships with local vendors for product discounts and promotions.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Performed administrative duties such as payroll processing and bookkeeping activities.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Oversaw day-to-day operations of the beauty salon ensuring smooth functioning of all activities.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Determined pricing for products or services based on costs and competition.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Organized promotional events such as open houses and special offers to attract more customers.
  • Collaborated with colleagues from similar businesses to exchange ideas related to marketing strategies or operational efficiencies.
  • Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
  • Created and managed the budget for all salon-related expenses, including supplies and personnel.
  • Kept records for production, inventory, income and expenses.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained schedule of class assignments to meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

House Keeping

sunrise med point
Brownsville, TX
12.2021 - Current
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Restocked room amenities when necessary such as tissues, paper cups.
  • Monitored common areas for cleanliness and safety.
  • Complied with safety rules set forth by management during daily operations.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delivered requested furniture to guests' rooms.
  • Completed regular and thorough cleaning of equipment, floors and furniture.
  • Ensured that all equipment was in proper working order before use.
  • Inspected furniture for damage or stains in between guest stays.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Assisted guests with any special requests related to housekeeping services.
  • Dusted furniture, fixtures and other surfaces.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Inspected all guestrooms for safety hazards or maintenance needs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Reported maintenance issues to the supervisor immediately.
  • Swept and damp-mopped private stairways and hallways.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Kept work areas neat and organized at all times while adhering to safety regulations.
  • Cleaned windowsills, window treatments, mirrors and other glass surfaces.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed orders for clean linens by working quickly to meet deadlines.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Removed trash from all guest rooms on a daily basis.
  • Changed bed linens and made beds according to hotel standards.
  • Provided information regarding hotel facilities upon request from guests.
  • Communicated with maintenance team on damages to repair.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Reported damage or theft of hotel property to management.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Maintained an inventory of all cleaning supplies used in the housekeeping department.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.
  • Maintained schedule of class assignments to meet deadlines.

Food and Beverage Server

Food World
Brownsville, TX
09.2022 - 12.2023
  • Worked closely with bartenders to ensure accurate drink orders were served quickly.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Responded to ad hoc cleaning duties at end of shift.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Suggested food and beverage items to customers based on their preferences.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Replenished buffet items as needed throughout the meal period.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Served meals in a timely manner according to established guidelines.
  • Took orders accurately and efficiently for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Prepared bills and processed credit card payments at the end of each shift.

Waiting Staff Member

Chopsticks Restaurant
Brownsville, TX
05.2021 - 01.2022
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleared plates and glasses from tables between courses.
  • Communicated effectively with kitchen staff regarding customer allergies or dietary needs.
  • Provided exceptional service to high volume of daily customers.
  • Successfully completed opening and closing duties for assigned station on time.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed complaints to kitchen staff and served replacement items.
  • Adhered to safety standards to prevent accidents and injuries.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Replenished beverages throughout meal service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Processed payments at the end of meals according to restaurant policies.
  • Assisted other staff members as needed with various tasks throughout shift.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Performed side work duties including restocking supplies, cleaning stations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took orders accurately, using the restaurant's point-of-sale system.
  • Delivered food and drinks to tables in a timely manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Set up tables in between patrons to reduce wait times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Followed proper sanitation guidelines when handling food.
  • Informed customers of daily specials and menu changes.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Informed customers of daily specials and signature menu items.
  • Checked back with guests to ensure satisfaction with each course.
  • Ensured that all dining areas were clean and tidy during service.
  • Assisted with seating arrangements for larger groups.
  • Demonstrated excellent customer service skills at all times.
  • Trained new employees to perform duties.
  • Resolved customer complaints in a professional manner.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Filled condiments and napkin containers during slack periods.
  • Greeted customers and provided menus.
  • Presented menus and answered questions regarding items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - High School

Premier High School
Brownsville

Skills

  • Employee Training
  • Resources Allocation
  • Business Administration
  • Regulatory Compliance
  • Strategic Planning
  • Business Development
  • Project Management
  • Financial Management
  • Customer Service
  • Change Management
  • Attention to Detail
  • Consulting
  • Business Marketing
  • Incident Response
  • Budget Control
  • Sales Planning
  • Process Improvement
  • Negotiation
  • Work Planning and Prioritization
  • Sales Strategics
  • Customer Relations
  • Trends Analysis
  • Cost Analysis and Savings
  • Payment Processing
  • Cleaning and Sanitizing
  • Menu Changes

Affiliations

  • shopping
  • make up
  • eyelashes
  • illamunation brows
  • cleaning
  • babysitting

Languages

Spanish
Full Professional
English
Professional

Accomplishments

  • opening my own beauty business @ home
  • always accomplishing what i set my mind too

Certification

  • jannely studios beautiful

Timeline

Beauty Salon Owner

Shayla Lashes 05
08.2023 - Current

Food and Beverage Server

Food World
09.2022 - 12.2023

House Keeping

sunrise med point
12.2021 - Current

Waiting Staff Member

Chopsticks Restaurant
05.2021 - 01.2022

Some College (No Degree) - High School

Premier High School

Similar Profiles

CREATE PROFILE
Shayla Contreras