Shayla Crow

Prepare, present and process renewals for both Core and Mid Market clients from beginning to end, including with but not limited to working with internal sales and service as well as clients directly.

• Often assist sales and service with language and ways to effectively communicate and deliver difficult information around th renewal increases.
• Work directly with 2 other management selected team members within the department to implement a streamlined central location for housing renewal training material; resulting in stronger more consistent, efficient communication and turn around time across all 3 renewal teams.
• Strengthen client relationships by delivering consistent, high-quality service and support, including walking each assigned client through specific renewal pricing allocations, talking through cost saving opportunities and options when necessary.
• Establish trustful rapport with clients through expert knowledge of industry trends, product offerings, and competitive landscape, even when delivering above average renewal increase information.
• Increased customer retention by proactively identifying and resolving potential issues.
• Mentor and assist with training new employees within the Renewal Specialist team, sharing expertise gained through years of experience.
• Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management/leadership.
• Currently participating in a hand selected "Coaches Corner" with Managing Director as part of building a more solid unified department, where we have had the opportunity to work together; processing through strategies in order to increase skill level and knowledge designed around pricing and cost analysis as well as renewal delivery.
• Successfully handle a consistent amount of email, phone and virtual communication both internally and externally as well daily follow ups and tasks around the renewal process.

• Established and grew personal sales team from ground up, including setting sales targets, business planning with customer network, and introduction of new product and business opportunity.
• Directed training and accountability of sales consultant team- maintaining accurate sales, inventory and order documentation as well as administrating events and classes.
• Developed and produced multiple high level performers in cosmetic industry.
• Taught and educated women and team members on large public scale on products, innovation, business organization and sales performance.
• Executed 20-50 lead generation/customer calls per day
• Scheduled potential recruitment appointments on daily basis.
• Led weekly sales events and classes.
• Led weekly consultant trainings.
• Administered personality assessments as well as educated and trained on the explanation of temperaments & team collaboration.
• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
• Worked directly with my National Sales Director to develop our National Area.
• Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels including quadrupling of my own team as well as contributing to expansion of our National Area.
• Maintained and serviced large customer base.
• Held one-on-one meetings with Sales Consultants to identify selling hurdles and offered insight, into successful customer service and communication and how best to remedy such issues.
• Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
• Marketed our product to targeted audience at trade shows and events.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Monitored sales team performance, analyzed sales data and reported information to National Sales Director.
• Trained new sales consultants on sales strategies and processes to reduce process gaps.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

• Created and developed content for weekly broadcast.
• Hosted weekly broadcast that was televised in 96 countries.
• Taught and educated women on weekly basis in life development skills at Sally's House (Salvation Army for Women)
• Trained and mobilized men and women on weekly basis in business and life skills, emotional management and communication as part of rebuilding program through Salvation Army.
• Administered and hosted weekly homeless outreach in downtown Houston.
• Led as Project Manager for Homeless Community Housing Transition administering, coordinating, and receiving housing items as well as physically getting people into their housing.
• Recruited volunteers and received donations for non-profit ministry outreaches in greater Houston Area.
• Developed content for quarterly devotional; publication that goes out to over 1,000 prison inmates and their families.
• Led as Project Manager for yearly fundraiser for ministry from start to finish, raising over $40,000.

• Officiated special services such as weddings, funerals, baptisms and nursing home services.
• Led programs such as worship, study, fellowship and service opportunities.
• Worked with stewardship to promote responsible biblical stewardship.
• Facilitated community outreach programs, including guidance programs focused on helping middle school, high school and college age students develop life skills, including developing mental toughness, emotional management and leadership development.
• Facilitated community outreach programs, including guidance programs focused on helping middle school students prepare for college or vocational education opportunities.
• Provided spiritual and administrative leadership to church, including managing weekly student events and operations and classes, delivering compassionate pastoral care to community including administrating local outreaches and events for families.
• Assisted in planning, administrating and hosting fundraisers to help raise money for missions and ministry needs.
• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
• Worked with local safe houses, shelters and non profits to raise awareness for human trafficking in our region
• Provided spiritual care through visitation, counseling and prayer.

• Received incoming calls, identified needs, navigated to proper channels.
• Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
• Communicated between Sales offices/Sales force on national level regarding set appointments.
• Entered data, ensuring accuracy and uniformity.
• Answered general questions regarding company operations, organization, and services.
• Input 50-100 qualified leads daily.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Conferred with customers to understand needs and make targeted service recommendations.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Recorded accurate and efficient records in customer database.
• Worked independently with minimal supervision.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Prioritized tasks and projects to meet tight deadlines.