Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Cummings

Bowdoinham,ME

Summary

Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike. Passionate individual with exceptional skills in patient resource and referral management. An energetic Behavioral Health Specialist considered an expert communicator and a dedicated patient advocate.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Behavioral Health Specialist

Black Bear Support Service
Windham Center, ME
03.2019 - 08.2019
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Used [Software] to document patient information, progress notes and treatment plans.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over [Number] students.
  • Created progress reports, assessments and charting within required timeframes.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Front Desk Receptionist

Looms Haven Family Camp Ground
Naples, ME
03.2017 - 08.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

High School Diploma -

Brunswick High School
Brunswick, ME
08.2018 - 05.2019

Skills

  • Outreach Programs
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Timeline

Behavioral Health Specialist

Black Bear Support Service
03.2019 - 08.2019

High School Diploma -

Brunswick High School
08.2018 - 05.2019

Front Desk Receptionist

Looms Haven Family Camp Ground
03.2017 - 08.2017

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Shayla Cummings