Shayla Davis

• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Contributed to team objectives in fast-paced environment.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained records related to sales, returns and inventory availability.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered questions about store policies and addressed customer concerns.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.

• Shared resources, opportunities, and activities to support mentee's learning and development.
• Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
• Facilitated peer-to-peer conversations to support open communication among mentees.
• Created individualized mentoring plans for mentees, promoting personal growth and development.
• Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
• Developed mentees' life skills such as time management and communication.
• Collaborated with school counselors, teachers and administrators to aid mentee success.

CLEAR Ambassador

• Provided fast, friendly customer service while guiding travelers through the CLEAR identity verification process.
• Assisted with biometric check-ins, ID verification, and troubleshooting devices.
• Educated travelers on CLEAR benefits and supported new membership sign-ups.
• Ensured smooth lane operations and upheld airport security standards in a high-traffic environment.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.
• Returned reusable goods and serving equipment for inventory and restock.
• Cleared dishes and glassware quickly following each course.
• Maintained flexible work schedule to meet event needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Inspected dishes and utensils for cleanliness.

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Assisted program manager with planning and fundraising responsibilities.
• Maintained clean, neat and operational facilities to serve program needs.
• Greeted visitors and answered questions about program, requirements and opportunities.