Shayla Davison-Bragg
Mansfield,TX
Summary
Dedicated and highly motivated professional with a Master of Science in Criminal Justice and a strong background in education, case management, and mentorship. Experienced in working with at-risk youth, handling crisis situations, and managing behavioral challenges. Passionate about serving and protecting communities, fostering positive relationships, and ensuring public safety. Adept at problem-solving, communication, and decision-making in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Special Education Teacher & Case Manager
Bowie High School
Arlington, TX
08.2022 - 08.2024
- Managed a diverse caseload of students with severe behavioral challenges, utilizing de-escalation techniques and conflict resolution strategies
- Worked closely with families, school counselors, and law enforcement to support students facing legal or personal difficulties
- Maintained meticulous documentation of student progress, interventions, and compliance with educational policies
- Developed leadership skills through mentoring students and collaborating with multi-disciplinary teams
Customer Service & IT Support Specialist
CenturyLink
03.2018 - 08.2020
- Handled high-pressure situations by assisting customers with technical and security-related issues, demonstrating problem-solving and crisis management skills
- Provided clear and professional communication, ensuring clients understood procedures and solutions
- Maintained detailed reports of service calls, issue resolutions, and customer interactions
- Managed high call volumes, demonstrating time management and decision-making under pressure
Criminal Justice Intern
Boys and Girls Club
Ruston, LA
01.2016 - 05.2017
- Worked directly with at-risk youth, mentoring and guiding them in making positive life choices
- Assisted with crime prevention initiatives by organizing educational programs focused on decision-making and accountability
- Built strong relationships with children, families, and staff, fostering a safe and structured environment
- Gained hands-on experience in youth intervention and conflict resolution
Education
Master of Science - Criminal Justice
Grambling State University
Grambling, LA05-2019
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA08-2016
Skills
- Crisis Management: Experienced in handling high-stress situations, de-escalation techniques, and behavioral interventions
- Community Engagement: Passionate about building relationships with diverse communities and mentoring youth
- Conflict Resolution: Skilled in mediating disputes and implementing solutions that promote safety and understanding
- Critical Thinking & Decision-Making: Ability to assess situations quickly and make informed decisions under pressure
- Communication & Report Writing: Strong written and verbal communication skills; experienced in documentation and case management
Training
- Behavioral Crisis Prevention & Intervention (CPI) Training
- Conflict Resolution & De-Escalation Strategies
Effective Communication for Law Enforcement & Public Service Professionals
Objective
To serve and protect my community as a dedicated police officer, leveraging my background in criminal justice, youth mentorship, and crisis management to ensure public safety, build community trust, and uphold the law with integrity and professionalism.
Timeline
Special Education Teacher & Case Manager
Bowie High School
08.2022 - 08.2024
Customer Service & IT Support Specialist
CenturyLink
03.2018 - 08.2020
Criminal Justice Intern
Boys and Girls Club
01.2016 - 05.2017
Master of Science - Criminal Justice
Grambling State University
Bachelor of Science - Criminal Justice
Grambling State University