Shayla DeVore
Merritt Island
Summary
Dynamic lead server with a strong focus on guest relations, cash handling, and staff training. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Server/Assistant Manager
Mystic Lobster Roll Company
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food preparation for guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Lead Server
Fish Camp Grill
01.2021 - 10.2023
- Trained and mentored new staff on menu offerings, service protocols and operational procedures.
- Processed orders accurately and efficiently using point-of-sale system.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Project Manager
Quinco Electrical Inc.
08.2019 - 02.2020
- Supported senior project managers in strategic planning and decision-making activities.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Server Team Lead
Coconuts On The Beach
03.2016 - 08.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Managed table settings and maintained cleanliness throughout dining area.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Store Manager
Dollar General
05.2008 - 04.2013
- Supervised daily store operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Developed staff schedules, balancing labor needs with sales forecasts to maximize productivity.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05-2007
Skills
- Team leadership
- Problem-solving
- POS system operations
- Staff training
- ServSafe certification
- Cash handling
- Guest relations
Certification
- Certified Phlebotomist (The Training Center of Central Texas)
- ServSafe Certified
Timeline
Lead Server/Assistant Manager
Mystic Lobster Roll Company
05.2025 - Current
Lead Server
Fish Camp Grill
01.2021 - 10.2023
Assistant Project Manager
Quinco Electrical Inc.
08.2019 - 02.2020
Server Team Lead
Coconuts On The Beach
03.2016 - 08.2019
Assistant Store Manager
Dollar General
05.2008 - 04.2013
High School Diploma -
Merritt Island High School