Summary
Work History
Education
Skills
Timeline
Generic

Shayla Dinh

Garden Grove,CA

Summary

Dependable and quick-learning team player with effective communication and organization skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Secretary Manager

LDA Enterprises
  • Created organized filing system to manage department documents.
  • Oversaw over 30+ daily appointment scheduling and itinerary coordination for both clients and personnel.
  • Supported executive team with timely and accurate document preparation, leading to increased productivity.
  • Maintained daily report documents, memos and invoices.
  • Updated multiple spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Bookseller

Barnes And Noble College
  • Supported a positive work environment by collaborating with team members to achieve collective goals.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Vista Highschool
Fountain Valley, CA
06.2022

Skills

  • Attention to Detail
  • Database Administration
  • Bilingual
  • Cash register systems
  • Multitasking and organization
  • Complaint resolution
  • Customer service
  • Problem-solving
  • Money handling

Timeline

Secretary Manager

LDA Enterprises

Bookseller

Barnes And Noble College

High School Diploma -

Vista Highschool
Shayla Dinh