Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shayla Doughty

Shayla Doughty

Newark,NJ

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Assistant Manager of Operations

Dollar Tree
02.2019 - 02.2022
  • Trained new employees on proper protocols and customer service standards.
  • Implemented new technology to streamline processes and improve operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.

Administrative Assistant

South Mountain Healthcare & Rehab Center
12.2013 - 08.2020
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Executed record filing system to improve document organization and management.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained databases to track and record customer data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Security Officer

Motavated Security Services
02.2008 - 03.2018
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports of all security breaches and investigations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Education

Mednical Asstitance - Medical Assisting

The Cittone Institute
Edison, NJ
07.2005

Skills

  • Facilitating Change
  • Cost Analysis and Savings
  • Case Studies
  • Purchasing and Planning

Timeline

Assistant Manager of Operations

Dollar Tree
02.2019 - 02.2022

Administrative Assistant

South Mountain Healthcare & Rehab Center
12.2013 - 08.2020

Security Officer

Motavated Security Services
02.2008 - 03.2018

Mednical Asstitance - Medical Assisting

The Cittone Institute

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