Shayla Edmonson

As a motivated, trained, and disciplined employee, I consistently maximized performance by effectively managing teams and ensuring operational excellence. Key responsibilities included:

• Financial Management: Accurately handled cash, prepared deposits, and optimized inventory control to drive profitability.
• Customer Service: Increased customer satisfaction by promptly addressing and resolving concerns, fostering a positive guest experience.
• Team Leadership: Mentored and supported staff, creating a supportive work environment that enhanced performance and retention. Managed team schedules to meet coverage needs and leverage individual strengths.
• Operational Efficiency: Oversaw inventory management, ensuring optimal stock levels and taking corrective actions to improve profitability. Enhanced communication among team members through regular meetings to promote open dialogue and identify opportunities for improvement.
• Hotel Operations: Supervised hotel staff, providing training, guidance, and support to improve performance. Resolved staff and guest conflicts professionally and courteously. Handled administrative tasks such as bookings, check-ins, and communication with guests.
• Timekeeping and Payroll: Ensured accurate time clock keeping and processed payroll to maintain compliance with labor regulations and employee satisfaction.

My ability to effectively manage teams, prioritize tasks, and deliver exceptional customer service, combined with my experience in timekeeping and payroll administration, has consistently contributed to organizational success.

In my role as a Housekeeping Supervisor, I successfully supervised a team of housekeepers, assigning tasks, scheduling shifts, providing training, and resolving any issues that arose. I motivated and encouraged team members to maintain high standards of cleanliness and customer service, fostering a positive and productive work environment. Conducted regular room inspections to verify compliance with housekeeping standards. Worked with front desk to respond promptly to all guest requests.

To ensure efficient operations, I maintained inventory of cleaning supplies and equipment, ordering replacements as needed. I also managed budgets and ensured the efficient use of resources, optimizing costs without compromising quality. Additionally, I maintained friendly and professional communication with guests, addressing their needs promptly and ensuring their overall satisfaction.