Shayla Elair
Sunset,TX
Summary
Driven by a commitment to excellence, I leveraged my expertise in patient care coordination and healthcare management at Agape Total Care, L.L.C to enhance program effectiveness by over 30%. My adeptness in problem-solving and effective communication fostered strong community partnerships and improved patient outcomes, embodying a results-oriented approach with a focus on quality improvement and teamwork.
Overview
12
12
years of professional experience
Work History
Adult Day Healthcare Coordinator/Front Office Assistant
Agape Total Care, L.L.C
2041 LA -749, Opelousas, LA
04.2024 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Optimized medication management protocols through close collaboration with pharmacists, physicians, nurses, and other healthcare team members.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Discussed new medications and technologies specific to patient's conditions.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Increased efficiency in resource allocation by continually assessing program effectiveness and identifying areas for improvement.
- Evaluated program success using data-driven metrics to ensure continuous quality improvement initiatives were met effectively.
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
- Ensured compliance with healthcare regulations through meticulous documentation and record-keeping efforts.
- Maintained professional demeanor while treating patients with respect and dignity.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Streamlined appointment scheduling for increased patient access to care.
- Supported patient-centered medical home model implementation through coordinated team-based care efforts.
- Served as a trusted liaison between patients, families, and healthcare teams to facilitate clear communication and understanding of treatment goals.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
Clerk 3 / Code Enforcement Permit Specialist
City Of Opelousas
105 North Main St.
05.2022 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained up-to-date employee records to assist in human resources planning.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Enhanced customer service with timely and accurate information when handling inquiries.
Clerk 2 /Parks and Recreation Secretary
City Of Opelousas
1524 South Market St.
11.2018 - 05.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained up-to-date employee records to assist in human resources planning.
Supervisor
Evangeline Downs Hotel
3325 Creswell Lane
05.2012 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
GED -
Beau Chene High
Arnaudville, LA05.2009
Skills
Patient Care Coordination
Healthcare management
Quality Improvement
Cultural Competency
Verbal Communication
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Patient Safety
Adaptability and Flexibility
Decision-Making
Decision-Making
Training and mentoring
Timeline
Adult Day Healthcare Coordinator/Front Office Assistant
Agape Total Care, L.L.C
04.2024 - Current
Clerk 3 / Code Enforcement Permit Specialist
City Of Opelousas
05.2022 - 04.2024
Clerk 2 /Parks and Recreation Secretary
City Of Opelousas
11.2018 - 05.2022
Supervisor
Evangeline Downs Hotel
05.2012 - 11.2018
GED -
Beau Chene High