Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Elliott

Dallas,TX

Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Overview

2
2
years of professional experience

Work History

Work From Home Customer Service Agent

E Tech Call Center
Dallas , TX
09.2021 - 11.2022
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Performed independent research to solve complex issues, employing resources such as Type and Type.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Walmart

Walmart
Dallas , Texas
08.2021 - 11.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

David W Carter High School
Dallas, TX
06.2021

Skills

  • Interpretation and Translation Services
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Special Requests

Timeline

Work From Home Customer Service Agent

E Tech Call Center
09.2021 - 11.2022

Walmart

Walmart
08.2021 - 11.2022

David W Carter High School

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Shayla Elliott