Shayla Ellis
Oklahoma City
Summary
Dynamic and dedicated Massage Therapist with extensive experience at Omni Hotels & Resorts, specializing in deep tissue and myofascial release techniques. Proven ability to enhance client satisfaction through empathetic communication and tailored treatments, fostering long-term relationships and achieving high retention rates. Committed to professionalism and ethical practices in all client interactions.
Overview
9
9
years of professional experience
Work History
Massage Therapist
Self Employed Web
05.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained accurate client records for effective treatment planning and progress.
Massage Therapist
Barkdoll Medical Massage
10.2023 - 05.2024
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
Massage Therapist
Omni Hotels & Resorts
06.2023 - 05.2024
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Sales Associate
Bob Moore Kia
05.2019 - 08.2022
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
Service Advisor
Rick Hendricks CJDR
01.2018 - 03.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Associate
Hudiburg Chevrolet
03.2016 - 12.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Massage Therapy -
Oklahoma Central College
Oklahoma City, OK12.2022
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Body treatments
- Hot stone massage
- Reflexology techniques
- Myofascial release
Timeline
Massage Therapist
Barkdoll Medical Massage
10.2023 - 05.2024
Massage Therapist
Omni Hotels & Resorts
06.2023 - 05.2024
Massage Therapist
Self Employed Web
05.2023 - Current
Sales Associate
Bob Moore Kia
05.2019 - 08.2022
Service Advisor
Rick Hendricks CJDR
01.2018 - 03.2019
Sales Associate
Hudiburg Chevrolet
03.2016 - 12.2017
Massage Therapy -
Oklahoma Central College
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