Shayla Epperly
Weatherford,OK
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed as Store Manager/Co-Owner at Bourbon ST. Wine & Spirits and Assistant Manager at Taco Mayo. Excelled in enhancing customer relations and operational efficiency, demonstrating exceptional multitasking and organizational skills. Achieved significant improvements in store functionality and customer satisfaction, showcasing a blend of hard and soft skills.
Overview
19
19
years of professional experience
Work History
Store Manager/Co-Owner
Bourbon ST. Wine & Sprits
11.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Taco Mayo
08.2006 - 11.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Health Administration
Southwestern Oklahoma State University
Weatherford, OK05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager/Co-Owner
Bourbon ST. Wine & Sprits
11.2015 - Current
Assistant Store Manager
Taco Mayo
08.2006 - 11.2015
Bachelor of Science - Health Administration
Southwestern Oklahoma State University
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