Shayla Esparza
Spring,Texas
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style.
Overview
7
7
years of professional experience
Work History
Waitress
Lama Mediterranean Persian Cuisine
The W, TX
07.2017 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Resolved customer concerns with friendly and knowledgeable service.
Receptionist
Avatar Home Health Care Agency
Spring , TX
01.2020 - 11.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Patient Intake Coordinator
Avatar Home Health Care Agency
Spring , TX
01.2020 - 11.2023
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Processed paperwork, obtained billing forms and secured confidential information.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Determined whether clients should be counseled or referred to other specialists
- Maintained confidentiality on all patient record data.
- Verified insurance eligibility for patients by calling appropriate parties. HIPAA
- Reviewed patient charts and collected necessary information for intake process.
- Assisted in the coordination of patient admissions, transfers, and discharges.
- Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.
- Monitored inventory levels of supplies needed for patient intake procedures.
- Collected co-payments from patients during check-in process.
- Prioritized and organized tasks to efficiently accomplish service goals.
Billing Assistant
Imperium Auto
Spring , Texas
09.2018 - 06.2019
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
- Reached out to customers and paying entities to seek current and late payments.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX06.2020
Some College (No Degree) - Forensic Sciences
Lone Star College System
Spring, TXSkills
- Business Operations Understanding
- Recordkeeping and Bookkeeping
- Office Equipment Operations
- Meticulous and Organized
- Multi-Line Telephone Skills
- Reliable and Punctual
- Greeting and Seating Clients
- Microsoft Office Suite
- Call Answering and Routing
- Customer Service
- Appointment Scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Avatar Home Health Care Agency
01.2020 - 11.2023
Patient Intake Coordinator
Avatar Home Health Care Agency
01.2020 - 11.2023
Billing Assistant
Imperium Auto
09.2018 - 06.2019
Waitress
Lama Mediterranean Persian Cuisine
07.2017 - Current
High School Diploma -
Oak Ridge High School
Some College (No Degree) - Forensic Sciences
Lone Star College System
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