Shayla Flu
San Antonio,TX
Summary
Confident and outgoing individual with a deep understanding of sales and customer service best practices. Committed to surpassing sales targets and exceeding company expectations by expanding the client base and upholding exceptional service standards. A strong team player and leader with an upbeat, positive demeanor, able to establish client rapport. Highly motivated to ensure customer satisfaction and contribute significantly to the company's overall success. Articulate, energetic, and results-oriented, with an unwavering passion for building relationships, nurturing partnerships, and driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Compass Group Travel
11.2023 - Current
- Successfully overcame objections through product demonstrations and effective communication skills.
- Provided ongoing customer support post-sale and maintained strong relationships with existing clients to ensure repeat business.
- Tailored sales presentations based on individual client needs or preferences.
- Received recognition as the top sales performer for three consecutive quarters by achieving and surpassing sales targets.
- Achieved a customer retention rate of 90% by building strong relationships and providing exceptional post-sales support.
Pharmacy Manager
Northstar Pharmacy
03.2022 - 01.2024
- Supervised a team of 4 pharmacy staff members, leading to a 20% increase in efficiency for prescription processing.
- Managed facility inventory, including handling vendor returns, tracking levels, and coordinating transfers.
- Communicated effectively with insurance companies regarding billing issues and coverage concerns.
- Implemented strategies to improve workflow efficiency within the pharmacy department.
- Handled escalated customer complaints about service, account, and product issues.
- Improved prescription sales, profit, and patient counts by delivering exceptional service and collaborating with other healthcare professionals.
Certified Pharmacy Technician (Data Entry)
UnlimitedRX - LTC
12.2019 - 02.2022
- Ran reports, checked data, and resolved discrepancies to manage records.
- Entered orders in the computer system for refills.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Processed insurance claims for patient medication.
Inpatient Pharmacy Technician (Med Rec)
Methodist Hospital Stone Oak
08.2018 - 05.2019
- Entered and processed patients' prescriptions into the internal system.
- Used standard recipes to make ointments and creams.
- Clarified and compiled a complete medication history by utilizing patient and family/caregiver information.
- Communicated with other members of the healthcare team about unresolved discrepancies.
Lead Certified Pharmacy Technician (Temp)
BestCare Pharmacy
03.2018 - 06.2018
- Liaised with suppliers and wholesalers to guarantee timely delivery of medications, supplies, and equipment.
- Maintained current knowledge of federal and state regulations about pharmacy operations and compliance.
- Implemented inventory control measures to minimize waste, optimize stock levels, and reduce costs.
- Responded promptly to questions or concerns raised by patients regarding their prescriptions or other pharmaceutical needs.
Certified Pharmacy Technician
Nor-Lea General Hospital
10.2017 - 02.2018
- Inspected drug storage sites to monitor expiration dates and maintain proper supply levels.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Completed necessary documentation for pharmacy operations, including logs and reports.
- Worked with the DEA to resolve medication discrepancies.
Receptionist / Assistant Manager
Kumon Math & Reading
08.2014 - 09.2017
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Answered questions regarding company pricing and policies.
- Managed office supply inventory by regularly checking stock levels and ordering new supplies.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Conducted regular performance evaluations of tutors to ensure quality instruction and student satisfaction.
Education
Associate in Arts (A.A.) -
Tarrant County College
Arlington, TX05.2018
Skills
- Client Account Management
- Customer Retention and Account Servicing
- Quick Learner with Strong Communication Skills
- Framework, DocuTrack, and Liberty Software Proficiency
- Insurance Claim Processing - Data Entry
- Customer Service
- Team Leadership
- Time Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Sales Representative
Compass Group Travel
11.2023 - Current
Pharmacy Manager
Northstar Pharmacy
03.2022 - 01.2024
Certified Pharmacy Technician (Data Entry)
UnlimitedRX - LTC
12.2019 - 02.2022
Inpatient Pharmacy Technician (Med Rec)
Methodist Hospital Stone Oak
08.2018 - 05.2019
Lead Certified Pharmacy Technician (Temp)
BestCare Pharmacy
03.2018 - 06.2018
Certified Pharmacy Technician
Nor-Lea General Hospital
10.2017 - 02.2018
Receptionist / Assistant Manager
Kumon Math & Reading
08.2014 - 09.2017
Associate in Arts (A.A.) -
Tarrant County College
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