Shayla Gladden
Springfield,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Crime Analyst
Springfield Police Department
Springfield, MA
07.2023 - 11.2023
- monitoring calls for service and radio traffic, while reviewing individual's calls as they are populated in the pending police call portion of the dispatch console, prior to being dispatched.
- Reviewing and utilizing of the programs IMC CAD, IMC Checks, CJIS and ExacqVision, while the current calls come onto the bored and reviewing the city cameras.
- Crime analysis provides timely and useful information to aid operational personnel in meeting the crime control and prevention objectives by providing a pattern recognition.
Probation Case Specialist
Palmer District Court
Palmer, MA
05.2020 - 07.2023
- Retrieves criminal records, enters initial data, and updates records and orders in various automated systems
- Maintained digital and physical records of files and managed timely updates
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Family Support Worker
Clinical and Support Options
Springfield, MA
12.2019 - 05.2020
- Instilling assistance and resources for the residents of the community
- Maintained logs and electronic client records following department and agency policies for effective monitoring
- Assisted individuals with eligibility for available benefits.
Security Officer
MGM Springfield
Springfield, MA
01.2019 - 12.2019
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident reports to record security or loss prevention incidents.
Intern
Palmer District Court
Palmer, MA
05.2018 - 08.2018
- Processed case notes and entered into an electronic database
- Maintained positive working relationship with fellow staff and management
- Assisted with court proceedings, support, and execution of virtual and in-person engagements.
Intern
Maria T. Barroso Attorney, Law
Springfield, MA
05.2018 - 08.2018
- Participated in client interviews, observed questioning process, and documented information
- Worked independently to meet deadlines and achieve objectives for special projects
- Created organized filing system for legal documentation.
Education
Master’s in Public Administration - Concentration in Criminal Justice
Westfield State University
Westfield, MA05.2022
Bachelor of Science - Criminal Justice
Albertus Magnus College
New Haven, CT05.2019
Bachelor of Arts - Sociology
Albertus Magnus College
New Haven, CT05.2019
Skills
- Team Building
- Problem Resolution
- Conflict Resolution
- Good Work Ethic
- Organizational Skills
- Customer Service
- Critical Thinking
- Maintaining Records
- Reliable & Trustworthy
Accomplishments
Capstone Project: “EFFECTS OF EXPUNGEMENTS AND SEALING OF RECORDS”, Wrote 30-page dissertation on the process of expungement and sealing. This research will be looking to ask what adjustments can be made to support citizens and give them opportunities for a second advantage., Interviewed multiply individuals through Palmer District Court to receive different perspectives., Analyzed 16 texts to utilize, collaborate, and compare to the research that was conducted
Timeline
Crime Analyst
Springfield Police Department
07.2023 - 11.2023
Probation Case Specialist
Palmer District Court
05.2020 - 07.2023
Family Support Worker
Clinical and Support Options
12.2019 - 05.2020
Security Officer
MGM Springfield
01.2019 - 12.2019
Intern
Palmer District Court
05.2018 - 08.2018
Intern
Maria T. Barroso Attorney, Law
05.2018 - 08.2018
Master’s in Public Administration - Concentration in Criminal Justice
Westfield State University
Bachelor of Science - Criminal Justice
Albertus Magnus College
Bachelor of Arts - Sociology
Albertus Magnus College
Similar Profiles
Julia BerardiJulia Berardi
Police Cadet at Springfield Police DepartmentPolice Cadet at Springfield Police Department
David HatchDavid Hatch
Detective Corporal at Springfield Police DepartmentDetective Corporal at Springfield Police Department
M. Jason OldhamM. Jason Oldham
Police Sergeant at City Of Springfield Police DepartmentPolice Sergeant at City Of Springfield Police Department
David RobillardDavid Robillard
Detective Sergeant at Springfield Police DepartmentDetective Sergeant at Springfield Police Department
Adriana LouisAdriana Louis
PCA at Tempus UnlimitedPCA at Tempus Unlimited