Shayla Gordon
Evansville,IN
Summary
To obtain a rewarding position where I can utilize my knowledge and training skills for the better growth of the company. Successful employee with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
22
22
years of professional experience
Work History
Client Service Representative
Heritage Petroleum, LLC
02.2022 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Trained new personnel regarding company operations, policies and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Front Desk Clerk
Hampton by Hilton
06.2021 - Current
- Answering phones, checking in guest, responding to emails and making reservations, driving guest to airport, preparing breakfast.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
STORE MANAGER
SUBWAY
05.2004 - 02.2022
- Oversees day to day operations for two stores
- Administrate budget, P&L, strategic financial planning and accruals
- Develops and maintains a staff that provides hospitable and professional service
- Enforces adherence to policy and business initiatives
- Strong communication and interpersonal skills
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
TEAM MEMBER
SUBWAY
07.2002 - 05.2004
- Handled light customer issues and referred more in-depth issues to management per protocol.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
ASSOCIATES - General Studies
IVY TECHNICAL COLLEGE
01.2020
DIPLOMA -
BOSSE HIGH SCHOOL
01.2000
Skills
- Coaching
- Employee Relations
- Excel
- Hotel experience
- Restaurant experience
- Store management
- Customer service
- Front desk
- Account Management
- File Management
- Order Processing
- Outbound Calling
- Complaint Handling
- Payment Processing
- Budget Administration
- Hourly shift management
- Multi-Line Phone Systems
- Attractions and amenities knowledgeable
- Guest Relations
Additionalinformation
High-energy professional with a successful 14 year background in customer service, management and employee relations., Dedicated and passionate about providing excellent and quality customer service., Experience in training and coaching employees, Efficient in Microsoft, Excel, Publisher and speed typing, Multi-tasker and fast learner, Works well in high paced environment, Goal orientated, Highly skilled in recruiting new employees, Attains and maintains sales goals for each quarter, Achieved top store performance in sales
Personal Information
Title: STORE MANAGER - SUBWAY
Timeline
Client Service Representative
Heritage Petroleum, LLC
02.2022 - Current
Front Desk Clerk
Hampton by Hilton
06.2021 - Current
STORE MANAGER
SUBWAY
05.2004 - 02.2022
TEAM MEMBER
SUBWAY
07.2002 - 05.2004
ASSOCIATES - General Studies
IVY TECHNICAL COLLEGE
DIPLOMA -
BOSSE HIGH SCHOOL