Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Gragston

Summary

Creative professional with a strong foundation in the arts, adept at organizing and communicating to facilitate seamless operations across various settings. Known for bringing calm, clarity, and a collaborative spirit to all endeavors, with a deep passion for creating impactful experiences through thoughtful behind-the-scenes work.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Orangetheory Fitness
New York City
08.2024 - Current
  • Managed membership accounts and class scheduling with attention to accuracy and customer service
  • Collaborated with coaches and leadership to improve onboarding and member retention strategies
  • Maintained strong organizational systems and brand-aligned studio presentation

Professional Performing Artist

Professional Performing Artist (Contracted National Tour)
Various U.S. Cities
01.2021 - 01.2024
  • Completed a multi-year performance contract on a nationally touring production, balancing rigorous schedules, travel logistics, and teamwork across departments
  • Gained hands-on experience in the operational realities of large-scale cultural events, inspiring a growing interest in arts administration and organizational work

Front Desk Associate

Tenoverten
New York City
04.2019 - 03.2020
  • Handled client communication, appointment scheduling, and daily front desk operations
  • Maintained accurate customer records and assisted with promotional efforts
  • Contributed to a welcoming, polished environment for both clients and staff

Freight Coordinator

Buckle
Cincinnati
11.2018 - 04.2019
  • Managed backroom logistics and shipment accuracy
  • Supported merchandising and product flow to enhance in-store shopping experience
  • Streamlined inventory processes and maintained supply organization

Hostess

Bakersfield
Cleveland
03.2017 - 05.2018
  • Welcomed guests, managed seating flow, and supported daily front-of-house operations
  • Handled guest inquiries with care and maintained strong communication with kitchen staff

Event Support - Arts Management Capstone Project

City of Cleveland Arts Festival
  • Contributed to the planning and execution of a public arts event as part of a semester-long Arts Management course
  • Assisted with scheduling, artist/vendor coordination, and day-of logistics- Gained hands-on experience supporting a collaborative, city-facing cultural event and learned how creative and operational teams work together behind the scenes

Intern - Patron Services & Admin Support

Ensemble Theatre Cincinnati
  • Supported the subscription mailing process, helped maintain patron records, and assisted with event prep and donor outreach
  • Got my first real taste of how vital the admin side of the arts is-and I've been hooked on that work ever since
  • Learned to balance detail, timing, and communication in a space that was fast-moving and deeply mission-driven

Education

Musical Theatre, Communications

Baldwin Wallace University
Cleveland, OH
05-2018

Skills

  • CRM/Data Entry
  • Service Excellence
  • Communications & Outreach
  • Administrative Support
  • Organization & Scheduling
  • Team Collaboration
  • Customer Relationship Management
  • Creative Thinking

Timeline

Sales Associate

Orangetheory Fitness
08.2024 - Current

Professional Performing Artist

Professional Performing Artist (Contracted National Tour)
01.2021 - 01.2024

Front Desk Associate

Tenoverten
04.2019 - 03.2020

Freight Coordinator

Buckle
11.2018 - 04.2019

Hostess

Bakersfield
03.2017 - 05.2018

Event Support - Arts Management Capstone Project

City of Cleveland Arts Festival

Intern - Patron Services & Admin Support

Ensemble Theatre Cincinnati

Musical Theatre, Communications

Baldwin Wallace University

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