Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Hamilton

Pittsburgh,PA

Summary

Dynamic and detail-oriented professional with extensive experience at Allegheny Health Network, excelling in patient scheduling and effective communication. Proven ability to enhance patient flow and ensure accurate record management. Recognized for exceptional customer service and proficiency in scheduling, document management, and maintaining operational flow.

Overview

9
9
years of professional experience

Work History

Department Secretary

Allegheny Health Network
04.2024 - Current

Perform administrative duties such as scheduling appointments and managing patient records. Check in/Check out patients while updating all demographic information and verifying health insurances. Assist healthcare providers with clinical tasks as directed. Communicate effectively with patients and staff.

Unit Secretary/Patient Care Attendant/Float Pool

Allegheny Health Network
11.2016 - 04.2024

Perform clerical duties related to admissions, transfers, and discharge of patient's activities for their medical records. Demonstrate effective communication with patient's families, physicians, and other healthcare professionals. Observe patient's who are at risk for adverse events and monitor their health conditions.

Surgery Scheduler

UPMC Children's Hospital of Pittsburgh
11.2020 - 08.2021

Coordinate cases and communicate with hospital personnel to arrange O.R. schedules. Prepare internal surgery schedules and procedure list for the next day. Answer all calls in a timely and efficient manner.


Medical Receptionist

Pghgynob Inc,
04.2018 - 10.2020

Answer phones, schedule/reschedule, and verify all patients appointments. Check in/Check out patients while updating all demographic information and verifying health insurances. Obtain prior authorizations for procedures and medications.

Education

High School Diploma -

South Vo-Tech High School
Pittsburgh, PA
06-1997

Skills

    Proficient in patient scheduling

    Professional phone etiquette

    Customer Service oriented accurate and detailed

Timeline

Department Secretary

Allegheny Health Network
04.2024 - Current

Surgery Scheduler

UPMC Children's Hospital of Pittsburgh
11.2020 - 08.2021

Medical Receptionist

Pghgynob Inc,
04.2018 - 10.2020

Unit Secretary/Patient Care Attendant/Float Pool

Allegheny Health Network
11.2016 - 04.2024

High School Diploma -

South Vo-Tech High School