Dynamic and detail-oriented professional with extensive experience at Allegheny Health Network, excelling in patient scheduling and effective communication. Proven ability to enhance patient flow and ensure accurate record management. Recognized for exceptional customer service and proficiency in scheduling, document management, and maintaining operational flow.
Perform administrative duties such as scheduling appointments and managing patient records. Check in/Check out patients while updating all demographic information and verifying health insurances. Assist healthcare providers with clinical tasks as directed. Communicate effectively with patients and staff.
Perform clerical duties related to admissions, transfers, and discharge of patient's activities for their medical records. Demonstrate effective communication with patient's families, physicians, and other healthcare professionals. Observe patient's who are at risk for adverse events and monitor their health conditions.
Coordinate cases and communicate with hospital personnel to arrange O.R. schedules. Prepare internal surgery schedules and procedure list for the next day. Answer all calls in a timely and efficient manner.
Answer phones, schedule/reschedule, and verify all patients appointments. Check in/Check out patients while updating all demographic information and verifying health insurances. Obtain prior authorizations for procedures and medications.
Proficient in patient scheduling
Professional phone etiquette
Customer Service oriented accurate and detailed