Shayla Hammock
Elizabeth,NJ
Summary
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Offering solid foundation in patient care, ready to learn and grow in medical environment. Brings ability to handle patient interactions and basic clinical tasks. Ready to use and develop patient communication and clinical support skills in Medical Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Concentra Urgent Care
02.2025 - 03.2025
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
Front Desk Concierge
Excel Security Corp
07.2024 - 11.2024
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with residents and visitors.
- Package entry.
- Enhanced resident satisfaction by providing timely and accurate information on things happening within the building such as art shows, lottery applications, freight elevator and more.
- Performed administrative tasks including filing paperwork, maintaining and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently and taking messages as needed.
- Handled complaints promptly, ensuring swift resolution and fostering positive relationships with residents and visitors.
Healthcare Patient Representative
Aston Carter
10.2021 - 12.2023
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
Education
CCMA - Medical Assitant
Stepful
Online11-2024
High School Diploma -
Central High School
Newark, NJ06-2013
Skills
- Supportive Team Member
- Problem Resolution Expertise
- Exceptional communication
- Client Support
- Scheduling appointments
- Medical terminology
- Patient intake
- Effective Team Leadership
- Registration and admissions
- Electronic health records
Certification
- Certified Clinical Medical Assistant - November 2024-Present
Timeline
Medical Assistant Intern
Concentra Urgent Care
02.2025 - 03.2025
Front Desk Concierge
Excel Security Corp
07.2024 - 11.2024
Healthcare Patient Representative
Aston Carter
10.2021 - 12.2023
CCMA - Medical Assitant
Stepful
High School Diploma -
Central High School
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