SHAYLA HENDERSON
Exmore,VA
Summary
Results-oriented Production Analyst with expertise in workflow optimization and data analysis. Proven ability to enhance operational efficiency and drive cost savings through actionable insights.
Detail-oriented Production Analyst with a strong focus on relationship building and effective communication. Skilled in evaluating performance metrics and implementing improvements, committed to supporting operational goals and enhancing team productivity.
Experienced with analyzing production data to drive operational improvements. Utilizes advanced analytical techniques to optimize processes and reduce inefficiencies. Knowledge of industry best practices and regulatory standards.
Overview
7
7
years of professional experience
Work History
PRODUCTION ANALIST
Perdue
Accomac, VA
10.2020 - Current
- Analyzed production data to identify trends and optimize operational efficiency.
- Developed reports on production performance to support decision-making initiatives.
- Evaluated system performance metrics to drive operational improvements and cost savings.
- Trained junior analysts on data analysis techniques and reporting tools.
- Provided support to the production team, ensuring timely completion of projects and adherence to deadlines.
- Conducted regular audits of production processes to ensure compliance with industry standards and best practices.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Sales Agent
Life Protect 24/7
Norfolk, VA
11.2018 - 12.2019
- Developed and maintained client relationships through regular follow-ups and personalized communication.
- Conducted needs assessments to identify appropriate life protection solutions for clients.
- Collaborated with team members to enhance sales strategies and improve customer service processes.
- Analyzed market trends to inform sales tactics and identify potential growth opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
ARCADIA HIGH SCHOOL
Oak Hall, VA06-2019
Skills
- Material requirement planning
- Demand forecasting
- Workflow optimization
- Production planning
- Relationship building
- System monitoring
- Interviewing
- Scheduling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Active listening
- Adaptability and flexibility
- Material handling
- Decision-making
- Safety operation procedures
- Taking inventory
- Task prioritization
- Safety management
- Team building
- Self motivation
Timeline
PRODUCTION ANALIST
Perdue
10.2020 - Current
Sales Agent
Life Protect 24/7
11.2018 - 12.2019
High School Diploma -
ARCADIA HIGH SCHOOL